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Client feedback - adding the human element to support AI

14 August 2024
Author: Anonym
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Artificial intelligence can rapidly process client feedback, yet it still requires human input to be effective.

25 March 2024
Author: Anonym
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Acuigen recently signed up to the MRS Net Zero Pledge to show our commitment to becoming a more sustainable business.

20 February 2023
Author: Anonym
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A new way to track themes in our insight conversations?

This post looks at how firms can benefit from a centralised system to structure their client listening programme to help them understand their clients more effectively.

5 Minute Read

28 September 2022
Author: Anonym
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Acuigen has been certified Disability Confident

Acuigen has been certified as Disability Confident. Find out what this means and how it helps support an inclusive and diverse workplace.

2 Minute Read

23 May 2022
Author: Anonym
Number of views: 4
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In this blog post, we describe the link between repurchase loyalty, satisfaction, and value, noting that it is often easier for clients to state their satisfaction with something tangible.

5 Minute Read

11 January 2022
Author: Anonym
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Is your client listening ready to support your next business plan?

As your firm compiles its latest business plan, we look at how client listening and feedback can provide the insights to align BD and Marketing activities, support the current and future needs of your clients, and align with your firm’s business objectives for the next business year.

5 Minute Read

13 December 2021
Author: Anonym
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Ensuring the success of your client feedback programme

In this blog article, we describe 10 tips to deliver a successful client feedback programme that can help to keep you one step ahead of your clients evolving needs and expectations.

5 Minute Read

25 November 2021
Author: Anonym
Number of views: 24
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Take a new approach to key account management with partner led interviews. The way feedback is gathered is changing, giving more options to firms who want to keep the interview process in-house.

3 Minute Read

25 November 2021
Author: Anonym
Number of views: 215
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What's the best way to interview clients to get actionable client feedback?

We’re regularly asked “What’s the best way to interview clients”. By exploring the merits of each method of feedback, and the value client feedback can provide to your firm, we aim to answer that question in this blog.

5 Minute Read

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Blog

Client feedback - adding the human element to support AI

Acuigen makes a Net Zero pledge

A new way to track themes in our insight conversations?

Acuigen has been certified Disability Confident

Measuring client loyalty in professional services firms

Is your client listening ready to support your next business plan?

Ensuring the success of your client feedback programme

Supporting partner-led interviews

What's the best way to interview clients to get actionable client feedback?

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