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ISO 20252:2019 (Market Research) Certification

  • 30 August 2019
  • Author: Anonym
  • Number of views: 115
  • 0 Comments
ISO 20252:2019 (Market Research) Certification

In an increasingly competitive business environment and expanding global opportunities, providers of market opinion and social research services; need, to demonstrate their ability to provide accurate and credible services in a professional manner, and in accordance with internationally recognised, codes of conduct.

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The art of managing the service recovery conversation

  • 30 August 2019
  • Author: Anonym
  • Number of views: 69
  • 0 Comments
The art of managing the service recovery conversation

We all want our clients to be happy with the service they receive all of the time.  However, occasionally we will encounter dissatisfied, frustrated or angry clients.  In our experience, it is the way that you respond to a service failure that defines the ultimate outcome, not the issue itself.

 

4 Minute Read

 

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Market Research Society Company Partner

  • 30 August 2019
  • Author: Anonym
  • Number of views: 100
  • 0 Comments
Market Research Society Company Partner

Acuigen are proud to be a Market Research Society (MRS) Accredited Company Partner. 

Company Partner accreditation is a mark of research excellence. It demonstrates our research capability and integrity as well as our commitment to deliver quality research and insight. 

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Interviewing Basics: What you need to know

  • 26 August 2019
  • Author: Anonym
  • Number of views: 113
  • 0 Comments
Interviewing Basics: What you need to know

In our recent blog article “What's the best way to interview clients to get actionable client feedback?” we discussed the importance of having the capacity to integrate different interview methods (in-person and telephone interviews, or web surveys) into a successful client feedback programme.  

 

7 Minute Read

 

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New 2019 MRS Code of Conduct

  • 14 August 2019
  • Author: Anonym
  • Number of views: 54
  • 0 Comments
New 2019 MRS Code of Conduct

An updated mandatory Code of Conduct issued by the Market Research Society (MRS) will guide client feedback suppliers for years ahead.

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Assumptions to avoid

  • 12 August 2019
  • Author: Anonym
  • Number of views: 67
  • 0 Comments
Assumptions to avoid

The world is a complex place.  To simplify navigating through it, we all make simplifying assumptions – many of them formed more or less subconsciously, and many without the benefit of deeper research or more rigorous thinking. 

 

7 Minute Read

 

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The Good, the Bad, and the Ugly truth about client interviews

  • 16 July 2019
  • Author: Anonym
  • Number of views: 108
  • 0 Comments
The Good, the Bad, and the Ugly truth about client interviews

Client feedback initiatives are part art and part science. One can research and prepare for conducting interviews, but there’s no substitute for jumping in and engaging with participants. 

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Chris Lang

Client Services Director

chris.lang@acuigen.com

+44 (0) 1234 759882

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