CustomServe is our client insight platform to gather, document, measure and aggregate client opinion.
It puts information, knowledge and content at your fingertips, delivering the insight you need for your business to excel.
Great service delivery can be optimised using actionable information in the hands of people who can make things happen. CustomServe simplifies the representation of information to provide feedback in formats optimised for different audiences within a firm.
“The use of CustomServe has been helping us simplify
the management of the client feedback process and
aggregate very important client opinion”
Ideal for a single office or service team
Midsize firms and service teams
Midsize to large firms, and service teams that require enterprise-grade capabilities
Project planning and design support
Interviewing Solutions for Clients
Input content from structured F2F interviews
Executive telephone interviews
Web based surveys and email invitations
Ad-hoc data entry
Client Operations Centre
Distribute content to different Audiences
Prioritised Email Alerts
CustomServe Report Templates
CustomServe Document Repository
Third party F2F interviewer data entry
Take your business to the next level managing client feedback. Analyse content, gain amazing insights, with analytics and reports. Collaborate freely and securely across desktop and mobile. And work better, together.
Client feedback is at the heart of every successful business - provide a stream of information that allows your organisation to excel.
Great service delivery can be optimised using actionable information in the hands of people who can make things happen.
Use CustomServe to provide a rich brand portrait that informs how clients view your brand. Compare your competitive context with your close competitors.
CustomServe is designed to help you get the right service to the right clients at the right time. Empower business leaders with the information that they need to drive sales and margins.
An amazing team, including project architects, data specialists, research professionals, executive interviewing staff
A collection of superb software
Enable your teams to excel, with back office support from Acuigen professionals
Easy and flexible license deployment
Please call for an online demo and collaborative discussion
“CustomServe has played a big part in the success of our programme.
It is a powerful tool for analysing large volumes of data and has been
instrumental in identifying key themes emerging from the feedback.
It has allowed us to easily share the detailed results of the feedback
across the firm, with regular reporting provided at partner, service
line and jurisdictional level”
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