Our discussion groups are insightful sessions that aim to foster discussion around in-trend topics. All sessions are currently virtual and focus on peer-to-peer discussion and networking. To book your seat, please complete the online form.
A feedback culture must be fearless
The importance of getting your culture right to support your client feedback programme.
Tue 27th September 2022 12:00 - 14:00 (GMT)
Using Client Feedback to inform and work with leaders
Using client insight to inform and work with senior management and partners.
Thu 17th November 2022 12:00 - 14:00 (GMT)
Driving change through the client journey
How our client used their client listening to develop their client journey and strategy.
Thu 15th December 2022 12:00 - 14:00 (GMT)
Planning your client feedback programme from concept to completion
How can you outpace the competition using the power of client feedback?
Wed 12th October 2022 15:00 (GMT), 10:00 (ET)
Utilising and optimising your resources to collect client feedback
How can you utilise your resources to collect and analyse client feedback?
Wed 16th November 2022 15:00 (GMT), 10:00 (ET)
How client insight can be used to to inform and work with senior management at the firm.
Wed 14th December 2022 15:00 (GMT), 10:00 (ET)
Using technology to manage your client feedback
Find out how you can use our client insight platform CustomServe to manage simple and complicated client feedback programmes.
Thu 8th September 2022 16:00 (GMT), 11:00 (ET)
Unlocking the potential from your client insights
Discover how you can unlock the potential from your client insights and discover emerging trends and themes to drive business success.
Thu 15th September 2022 16:00 (GMT), 11:00 (ET)
Using client insights to evaluate client relationships
You’ve gathered your client insights, now what? In this online event, we discuss how to harness data to evaluate client relationship.
Wed 21st September 2022 16:00 (GMT), 11:00 (ET)
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