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Grow your business with CustomServe 2022

The client feedback portal that facilitates a high-quality approach to helping you evaluate your client relationships, spot mutual opportunities, mitigate risk and make informed decisions.

One system for all your client feedback needs

CustomServe is an award-winning client insight platform used to gather, aggregate and report client opinion. It puts information, knowledge and content at your fingertips to make informed business decisions - saving you time, helping you build business resilience and sustainability.

Collect

Multiple Interview Techniques

CustomServe facilitates many different interview methods (phone, web, in-person) and the use of skilled interviewers in different locations to assist in high-quality interviews.

 

Manage

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Feedback and insight programs can run for many years so need careful process management to track whom should be interviewed, and when.

 

Analyze

CustomServe Analytics

CustomServe Transcripts, Analytics and Dashboards provide the information you need. Security features protect privacy whilst providing appropriate content to support project teams, management and decision makers.

 

Deliver

Process Wheel

When you have the client feedback and insight information, use this in account planning activities, in key account management activities and then track service team delivery and performance.

 

Here's what you get with CustomServe 2022

Great service delivery can be optimized using actionable information in the hands of people who can make things happen. CustomServe simplifies the representation of information to provide feedback in formats optimized for different audiences within a firm.

  • Overview
  • Transcripts
  • Dashboards
  • Analytics
  • Reports
  • Repository
  • Integration
  • Operations

Overview

CustomServe Infograph

CustomServe Transcripts

CustomServe Dashboards

CustomServe Analytics

CustomServe Reports

CustomServe Document Repository

CustomServe Data Integration

CustomServe Operations Centre

 

Unlock the value of your insight with CustomServe 2021

 

CustomServe Solo

CustomServe Pro

CustomServe Team

CustomServe Enterprise

 

Simplify the process of gathering and processing client feedback

Turn your content into business insights by streamlining client feedback analysis processes.

Create a hub for all client feedback needs, serving teams across your organization

Establish a versatile and insightful client feedback program and create competitive advantage.

Data Input Module

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Interviewing Centre & Scheduling

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Interviewing module for your team (in-person transcription, phone interviews, web surveys)

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Third-party interviewing licence

     

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Multilingual interviewing

   

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Operations Centre

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Transcripts

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Document Repository

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Escalation alert emails

   

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Analytics

 

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Analytics Dashboards

   

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Analytics Slideshows

   

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InfoSec by design

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Distribute content to different Audiences

 

 

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Report Templates

     

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System integration options

     

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It’s everything your organization needs to manage client feedback

Take your business to the next level managing client feedback. Analyze content and gain amazing insights with analytics and reports. Collaborate freely and securely across desktop and mobile and work better, together.

Great Support

An amazing team, including project architects, data specialists, research professionals & executive interviewing staff

Cutting-edge technology

A collection of superb software

Seamless collaborations

Enable your teams to excel, with back office support from Acuigen professionals

Easy licence management

Easy and flexible licence deployment

Pre-sale support

Please call for an online demo and collaborative discussion

“The use of CustomServe has been helping us to simplify the management of client feedback from around the world, and articulate very important client opinion with clarity”

“CustomServe has played a big part in the success of our programme.

It is a powerful tool for analysing large volumes of data and has been instrumental in identifying key themes emerging from the feedback.

It has allowed us to easily share the detailed results of the feedback across the firm, with regular reporting provided at partner, service line and jurisdictional level”

“Acuigen’s methodology gave us a way of obtaining instant client feedback using quality services at a reasonable cost.

The interviews were highly experienced, with a very professional approach”

How can we help you?

Let us help you drive your firm forward in it's client listening approach

What We Do

Planning and advice
Interviewing services
CustomServe Insight Platform

CustomServe

What is CustomServe?
Here's what you get
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