Here's what you get with CustomServe 2022

Great service delivery can be optimized using actionable information in the hands of people who can make things happen. CustomServe simplifies the representation of information to provide feedback in formats optimized for different audiences within a firm.

Overview

CustomServe Transcripts

CustomServe Dashboards

CustomServe Analytics

CustomServe Reports

CustomServe Document Repository

CustomServe Data Integration

CustomServe Operations Centre

Unlock the value of your insight with CustomServe 2021

	CustomServe Solo	CustomServe Pro	CustomServe Team	CustomServe Enterprise
	Simplify the process of gathering and processing client feedback	Turn your content into business insights by streamlining client feedback analysis processes.	Create a hub for all client feedback needs, serving teams across your organization	Establish a versatile and insightful client feedback program and create competitive advantage.
Data Input Module	✓	✓	✓	✓
Interviewing Centre & Scheduling	✓	✓	✓	✓
Interviewing module for your team (in-person transcription, phone interviews, web surveys)	✓	✓	✓	✓
Third-party interviewing licence				✓
Multilingual interviewing			✓	✓
Operations Centre	✓	✓	✓	✓
Transcripts	✓	✓	✓	✓
Document Repository	✓	✓	✓	✓
Escalation alert emails			✓	✓
Analytics		✓	✓	✓
Analytics Dashboards			✓	✓
Analytics Slideshows			✓	✓
InfoSec by design	✓	✓	✓	✓
Distribute content to different Audiences			✓	✓
Report Templates				✓
System integration options				✓

It’s everything your organization needs to manage client feedback

Take your business to the next level managing client feedback. Analyze content and gain amazing insights with analytics and reports. Collaborate freely and securely across desktop and mobile and work better, together.

Great Support

An amazing team, including project architects, data specialists, research professionals & executive interviewing staff

Cutting-edge technology

A collection of superb software

Seamless collaborations

Enable your teams to excel, with back office support from Acuigen professionals

Easy licence management

Easy and flexible licence deployment

Pre-sale support

Please call for an online demo and collaborative discussion

“The use of CustomServe has been helping us to simplify the management of client feedback from around the world, and articulate very important client opinion with clarity”

“CustomServe has played a big part in the success of our programme.

It is a powerful tool for analysing large volumes of data and has been instrumental in identifying key themes emerging from the feedback.

It has allowed us to easily share the detailed results of the feedback across the firm, with regular reporting provided at partner, service line and jurisdictional level”

“Acuigen’s methodology gave us a way of obtaining instant client feedback using quality services at a reasonable cost.

The interviews were highly experienced, with a very professional approach”

How can we help you?

Grow your business with CustomServe 2022

One system for all your client feedback needs

Collect

Manage

Analyze

Deliver

Here's what you get with CustomServe 2022

Overview

CustomServe Transcripts

CustomServe Dashboards

CustomServe Analytics

CustomServe Reports

CustomServe Document Repository

CustomServe Data Integration

CustomServe Operations Centre

Unlock the value of your insight with CustomServe 2021

CustomServe Solo

CustomServe Pro

CustomServe Team

CustomServe Enterprise

It’s everything your organization needs to manage client feedback

Great Support

Cutting-edge technology

Seamless collaborations

Easy licence management

Pre-sale support

Let us help you drive your firm forward in it's client listening approach

What We Do

CustomServe

Useful Information

Acuigen