Intelligent, high-quality client feedback services and technology

Intelligent, high-quality
client feedback services
and technology

Collaborate. Analyze. Action.

Grow and improve your business using client insight

Client feedback supports the understanding of what clients value, and how satisfied they are with your ability to deliver this value. Service professionals and managers can use client insight to create and refine important strategies to assist, retain and grow domestic and international client relationships..

Getting started

Scaling up

Client insight technology

Client listening programs that give competitive advantage

Whether you are just getting started or you have an established approach, the more information you can gather on a continuous basis, the more informed your decision making is likely to be.

The ultimate insight platform for your client listening

Take your business to the next level by managing client feedback through CustomServe. Empower business leaders with the information that they need to drive sales and margins.

Multilingual services to extend the reach of your program

Extend your program's reach, gain feedback from your important international clients and better understand their opinions.

Use CustomServe to leverage the power of client insights and AI

CustomServe is an award-winning client insight platform used to gather, aggregate and report client opinion. It puts information, knowledge and content at your fingertips to make informed business decisions - saving you time, helping you build business resilience and sustainability.

Quality and security are at the core of every solution

Our international accreditations are evidence of our commitment to Information Security, Quality of Service and the best practice in Research Management.

Information Security

ISO 27001 - Data Protection is a critical issue for businesses of all sizes. Protecting your data, personal information and keeping it safe is essential. We are accredited with the international standard ISO 27001:2013 (Information Security).

Quality Management

ISO 9001 - You can be assured that we provide the highest quality of service. Our international accreditation to ISO 9001:2015 (Quality Management) demonstrates our ability to provide accurate and credible services in a professional manner.

Research Management

ISO 20252 - Being better informed provides you with the knowledge to open up new business opportunities, improve work processes and deepen client relationships. Our accreditation to ISO 20252:2012 (Research) underpins the client feedback services provided.

How can we help you?

Intelligent, high-quality client feedback services and technology

Intelligent, high-quality
client feedback services
and technology

Grow and improve your business using client insight

Client listening programs that give competitive advantage

The ultimate insight platform for your client listening

Multilingual services to extend the reach of your program

Use CustomServe to leverage the power of client insights and AI

Quality and security are at the core of every solution

Information Security

Quality Management

Research Management

Drive your firm forward with inspiring client insights and power your AI and ML to new heights

What We Do

CustomServe

Useful Information

Acuigen