Helping you make the most of your client listening conversations

Actionable client insight at your fingertips

Grow and improve your business using client insight

Client feedback supports the understanding of what clients value, and how satisfied they are with your ability to deliver this value. Service professionals and managers can use client insight to create and refine important strategies to assist, retain and grow client relationships.

Getting started

Scaling up

Client insight technology

Client listening programs that give competitive advantage

Whether you are just getting started or you have an established approach, the more information you can gather on a continuous basis, the more informed your decision making is likely to be.

Use every opportunity to gather feedback, systematically

We can guide you on how to implement a program, so that you can focus on driving and delivering your client experience and utilizing the knowledge gained.

The ultimate insight platform for your client listening

Take your business to the next level by managing client feedback through CustomServe. Empower business leaders with the information that they need to drive sales and margins.

Use CustomServe to simplify the management of client insight

CustomServe is an award-winning client insight platform used to gather, aggregate and report client opinion. It puts information, knowledge and content at your fingertips to make informed business decisions - saving you time, helping you build business resilience and sustainability.

Quality and security are at the core of every solution

Our international accreditations are evidence of our commitment to Information Security, Quality of Service and the best practice in Research Management.

Information Security

ISO 27001 - Data Protection is a critical issue for businesses of all sizes. Protecting your data, personal information and keeping it safe is essential. We are accredited with the international standard ISO 27001:2013 (Information Security).

Quality Management

ISO 9001 - You can be assured that we provide the highest quality of service. Our international accreditation to ISO 9001:2015 (Quality Management) demonstrates our ability to provide accurate and credible services in a professional manner.

Research Management

ISO 20252 - Being better informed provides you with the knowledge to open up new business opportunities, improve work processes and deepen client relationships. Our accreditation to ISO 20252:2012 (Research) underpins the client feedback services provided.

How can we help you?

Helping you make the most of your client listening conversations

Grow and improve your business using client insight

Client listening programs that give competitive advantage

Use every opportunity to gather feedback, systematically

The ultimate insight platform for your client listening

Use CustomServe to simplify the management of client insight

Quality and security are at the core of every solution

Information Security

Quality Management

Research Management

Let us help you drive your firm forward in it's client listening approach

What We Do

CustomServe

Useful Information

Acuigen