Acuigen support firms wishing to introduce and scale up client feedback programmes

We are chosen by firms targeting revenue and profit growth to provide insightful real-time client feedback, delivered through our CustomServe client insight platform

Grow and improve your business

Client feedback supports the understanding of what clients value, and how satisfied they are with your ability to deliver this value. Service professionals and managers can use client insight to create and refine important strategies to assist, retain and grow client relationships.

Client listening programs that give you competitive advantage

Success

A successful client feedback program will enable your firm to make informed business decisions based on information that comes directly from your clients.

Whether you are just getting started or you have an established approach, the more information you can gather on a continuous basis, the more informed your decision making is likely to be.

Use every opportunity to gather feedback systematically

Take Action

Use many interview methods (in-person meetings, phone interviews, web surveys) to systematically gather rich and actionable client feedback from different clients. Put this into a single knowledge platform to report and take action.

We can guide you on how to implement a program, so that you can focus on driving and delivering your client experience and utilizing the knowledge gained.

All client feedback in one portal - empower your business leaders

Empower

Take your business to the next level by managing client feedback through CustomServe. Analyze content and gain amazing insights with analytics and reports. Collaborate freely and securely across desktop and mobile.

CustomServe is designed to help you get the right service to the right clients at the right time. Empower business leaders with the information that they need to drive sales and margins.

Our client feedback services

Great service delivery can be optimised using actionable information in the hands of people who can make things happen. We provide the services you need to gain quality client feedback helping you grow your business.

Planning and Advice

planning and advice

With over 25 years’ experience – we have supported clients in many sectors including professional services, IT, hospitality and financial services. We have a track record of implementing successful short, medium and long term national and international feedback programs that help our clients succeed.

Interviewing Services

Interviewing Services

In today’s market it’s essential to use different interviewing methods to gather feedback.

Acuigen provide very high quality interviewing services, and we facilitate integrated approaches using telephone, web, in-person and multi-agency.

CustomServe Technology

CustomServe Technology

CustomServe is our client insight platform to gather, measure and aggregate client and customer opinion. It puts information, knowledge and content at your fingertips to make informed business decisions to excel in business.

Quality and security is at the core of every solution

Our international accreditations are evidence to our commitment to Information Security, Quality of Service and the best practice in Research Management.

Information Security

ISO 27001 - Data Protection is a critical issue for businesses of all sizes. Protecting your data, personal information and keeping it safe is essential. We are accredited with the international standard ISO 27001:2013 (Information Security).

Quality Management

ISO 9001 - You can be assured that we provide the highest quality of service. Our international accreditation to ISO 9001:2015 (Quality Management) demonstrates our ability to provide accurate and credible services in a professional manner.

Research Management

ISO 20252 - Being better informed provides you with the knowledge to open up new business opportunities, improve work processes and deepen client relationships. Our accreditation to ISO 20252:2012 (Research) underpins the client feedback services provided.

CustomServe is a client insight platform used to gather, measure and aggregate client opinion.

It puts information, knowledge and content at your fingertips to make informed business decisions to excel in business.

Helping you systematically gather client feedback so that you can make informed business decisions