Client listening programmes that give you competitive advantage

A successful client feedback programme will enable your firm to make informed business decisions based on information that comes directly from your clients. Whether you are just getting started with client feedback or you have an established approach, the more information you can gather on a continuous basis, the more informed your decision making is likely to be. Give your firm a competitive advantage by listening, optimising service delivery and excelling.

The art of delivering robust client feedback with substantive ROI, is to build a programme which is both agile and can grow with your requirements.

Listen to Clients

Listen
Optimise Service Delivery

Optimise
Excel in Business

Excel

Listen to Clients

Your clients are integral to your firm's business and can provide you with a closer perspective on the market. By listening to what your clients have to say, you will be better informed to adapt your business to serve them better, optimise service delivery and then excel in business.

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Optimise Service Delivery

When you receive your client feedback, you can use the content to make decisions on how to optimise service delivery. Our CustomServe Insight Platform makes this much easier by having the client feedback content in one system; the many audiences within your firm can use it to drive business performance.

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Excel in business

Being better informed provides the knowledge to open up new business opportunities, improve work processes and deepen client relationships as well as build your client loyalty. This keeps you ahead of your competitors and motivates your team.

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Drive good business decisions

Client feedback helps you to drive good business decisions by meeting the needs of your client, underpinning pricing and process decisions and helping you to create scalable client feedback programmes. Learn more.

Meet your client needs and stay informed

With real-time client feedback you will be better informed to adapt your business and meet the needs of your client

Underpin pricing and process decisions

Client feedback can help you make better decisions by basing them on client opinion

Create scalable client feedback programmes

The feedback you receive is easily accessible with our CustomServe Insight Platform for the many audiences within your organisation

CustomServe is our client insight platform to gather, measure and aggregate client opinion.

It puts information, knowledge and content at your fingertips to make informed business decisions to excel in business.

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“Acuigen’s methodology gave us a way of obtaining instant client feedback using quality services at reasonable cost.

The interviewers were highly experienced, with a very professional approach in conducting interviews.

This gave me total confidence”

Marketing Director,
International Law Firm

“Acuigen’s methodology gave us a way of obtaining instant client feedback using quality services at reasonable cost.

The interviewers were highly experienced, with a very professional approach in conducting interviews.

This gave me total confidence”

Marketing Director,
International Law Firm

Insight. Like no other.

Client listening programmes that give you competitive advantage

Listen to Clients

Optimise Service Delivery

Excel in business

Drive good business decisions

Meet your client needs and stay informed

Underpin pricing and process decisions

Create scalable client feedback programmes

Helping you succeed

Helping you systematically gather client feedback so that you can make informed business decisions

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