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Scaling up a client feedback project

  • 3 November 2020
  • Author: Anonym
  • Number of views: 0
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Scaling up a client feedback project

Our client, a large, national law firm operates across the UK and is a member of an international law firm alliance facilitating legal services to clients internationally. This case study describes how we supported the firm to carry out multiple client listening conversations to allow a significant ramping up of client feedback within the firm. 

 

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Embedding client listening as part of the firm's culture

  • 23 October 2020
  • Author: Anonym
  • Number of views: 0
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Embedding client listening as part of the firm's culture

Our client, a top 10 global law firm by revenue, supports clients from offices in over 40 countries. This case study describes how Acuigen have supported the firm whilst introducing a leading client insight programme.

 

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Building a global legal brand

  • 23 October 2020
  • Author: Anonym
  • Number of views: 0
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Building a global legal brand

This case study describes how Acuigen supported our client to embed client insight and feedback into their culture, enabling the firm to align the needs of their clients to future business priorities.

 

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Becoming a client-focused firm

  • 18 March 2016
  • Author: Anonym
  • Number of views: 0
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Becoming a client-focused firm

Our client, a national law firm providing expert advice to European HQs for multinationals, UK PLCs as well as large privately-funded organisations, used Acuigen to create a client feedback system which helped the firm centralise its focus around their clients and add value to their services.

 

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