Professional interviewers are important people at Acuigen – they work on the front line, carrying out commercially focussed client interviews. In this article, I chatted with Liz Lawrence, who has been working at Acuigen for nearly 10 years. Liz initially joined the company as an interviewer but now works as an executive interviewer.
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Acuigen recently signed up to the MRS Net Zero Pledge to show our commitment to becoming a more sustainable business.
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This post looks at how firms can benefit from a centralised system to structure their client listening programme to help them understand their clients more effectively.
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Acuigen has been certified as Disability Confident. Find out what this means and how it helps support an inclusive and diverse workplace.
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In this blog post, we describe the link between repurchase loyalty, satisfaction, and value, noting that it is often easier for clients to state their satisfaction with something tangible.
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As your firm compiles its latest business plan, we look at how client listening and feedback can provide the insights to align BD and Marketing activities, support the current and future needs of your clients, and align with your firm’s business objectives for the next business year.
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In this blog article, we describe 10 tips to deliver a successful client feedback programme that can help to keep you one step ahead of your clients evolving needs and expectations.
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Take a new approach to key account management with partner led interviews. The way feedback is gathered is changing, giving more options to firms who want to keep the interview process in-house.
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We’re regularly asked “What’s the best way to interview clients”. By exploring the merits of each method of feedback, and the value client feedback can provide to your firm, we aim to answer that question in this blog.
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Acuigen is listed again as one of the UK's Department for International Trade Export Champions 2024 - 2025
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