This post looks at how firms can benefit from a centralised system to structure their client listening programme to help them understand their clients more effectively.
5 Minute Read
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Take a new approach to key account management with partner led interviews. The way feedback is gathered is changing, giving more options to firms who want to keep the interview process in-house.
3 Minute Read
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We’re regularly asked “What’s the best way to interview clients”. By exploring the merits of each method of feedback, and the value client feedback can provide to your firm, we aim to answer that question in this blog.
5 Minute Read
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Nurturing your prospects in a sales funnel doesn’t need to be based only on marketplace assumptions. It can work in the same way as you engage with your clients. By utilising the insight from your client feedback, you can identify the themes, opinions and issues that your clients face.
7 Minute Read
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In his article, Jim Stapleton talks about how the typical traits of lawyers can inhibit them from engaging in effective client feedback – here we synthesize Jim’s key learning points.
5 Minute Read
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With a recession now a reality - how should firms prioritise the use of client feedback and the utilisation of resources? In this article, based upon conversations with clients of Acuigen and staff at Acuigen who served them during the 2008 recession, we discuss some of the learnings.
7 Minute Read
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Chris Lang, Client Services Director from Acuigen hosted a well-attended webinar discussing how client feedback is changing during the COVID-19 emergency phase. Here we summarise the discussion points raised during the webinar.
3 Minute Read
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In this updated blog, we consider the issues associated with interviews during social distancing. In particular how to facilitate an in-person interview if the client and respondent are no longer able to be in the same room.
5 Minute Read
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Client insight interviews are normally full of deep commercial insight but how do you keep this sensitive information secure? Our latest blog post reflects on this in the current COVID-19 environment.
5 Minute Read
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In this blog we consider the web survey and when it is appropriate to use.
3 Minute Read
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