Menu
  1. About Us

    About Acuigen

    Acuigen helps professional services firms strengthen client relationships through independent client feedback, strategic insight and technology-enabled programmes

    Our Company

    Trust and Standards

  2. Solutions

    Solutions– Client
    Insight, Delivered

    Acuigen helps professional firms capture client feedback, understand what matters, and turn insight into practical action, supported by the CustomServe platform.

    Solutions

    Three challenges solved

    Supporting Services

    Featured Case Studies

  3. Platform

    CustomServe – The
    Insight Platform

    CustomServe is Acuigen’s secure platform for capturing, managing and acting on client insight - supporting structured programmes, consistent governance and firm‑wide decision-making

    More about CustomServe

    Recently Released

    • Single Sign On (SSO)
    • Multiple Get APIs
    • Work Approvals

    Coming Soon

    • Do not process with AI
    • New Opportunity API
    • New Risk API
    • Get in touch >
  4. Insights

    Insights

    Commentary, analysis and case experience on client feedback, relationships and professional services performance

    Filter by topic

    Client Insights

  5. Events
  6. Client Logon
08 July 2026
Home Legal Anti-Bribery

EasyDNNBlockBuilder

Anti Bribery Principles

  • Introduction
    a. Many of Acuigen’s clients have made public statements on how they are committed to responsible business and good governance, working ethically, lawfully and safely, in a socially responsible way. Acuigen is similarly committed to these principles.
    b. Acuigen is committed to preventing fraud and ensuring compliance with the UK Economic Crime and Corporate Transparency Act 2023 (ECCTA).
  • Principle 1
    a. We expect those with whom we do business to abide by these principles of our anti-bribery, anti-fraud and corruption. We insist on honesty, integrity and fairness in all of our business relationships. We will not tolerate any attempt improperly to influence our staff and expect our business partners and suppliers to abide by the principles set out in our anti-bribery and corruption policy.
    b. We implement our anti-bribery, anti-fraud and corruption programme in all entities over which we have effective control and encourage compliance with the principles of our programme by everyone with whom we have a significant business relationship.
    c. We encourage contractors, suppliers, business partners, clients and others with whom we engage to speak to Acuigen’s CEO or COO if they become aware of any improper behaviour that could lead to a breach of our anti-bribery or corruption policy.
  • Principle 2
    a. We do not offer or accept inappropriate gifts or hospitality. We recognise the importance of offering and receiving suitable and proportionate corporate hospitality and gifts. However, we also recognise the potential to use gifts and hospitality as bribes, or for gifts and hospitality to be perceived as bribes.
    b. We therefore prohibit the offering or receiving gifts or hospitality that could affect, or be reasonably perceived to affect, the outcome of business transactions and are not reasonable or offered or received in good faith.
    c. We will only approve giving or receiving gifts or hospitality if satisfied the gift or hospitality is not intended to influence the recipient improperly or would be perceived to do so. Receiving or giving gifts without following this procedure could suggest improper behaviour. We will investigate these instances and disciplinary action could follow.
  • Principle 3
    a. We recognise that facilitation payments are bribes and do not pay them. Facilitation or ‘grease’ payments are small payments made to public officials to secure, or speed-up, routine actions. We prohibit our staff from making facilitation payments as these are bribes that are almost always illegal. We work to ensure that our contractors and suppliers do not make facilitation payments on our behalf.
  • Principle 4
    a. Our anti-bribery, anti-fraud and corruption policy applies to the contributions we make to our communities. Our employees must ensure that charitable contributions and sponsorship are not used as a subterfuge for bribery or corruption. We will publicly disclose all our charitable contributions and sponsorship.
  • Principle 5
    a. We maintain effective internal controls to counter bribery, fraud and corruption. We use both organisational and financial checks of our accounting and recordkeeping practices. All transactions are truthfully recorded, reviewed and approved at an appropriate level to ensure payments are not made or received with the intention of influencing the recipient improperly and would not be perceived as doing so.

Last updated: 9th December 2025
Reviewed: 14th April 2026

Solutions

CustomServe overview Problems we solve Interviewing options Our methodology Programme governance FAQs

Platform

CustomServe platform CustomServe in practice Structured insight Analytics and reporting Insight into action

Supporting Services

Client listening services Programme and governance Enablement and support Project support Training and coaching

Insights

Insights and thought leadership Case Studies News Events

Company

About Acuigen Vision and Values Leadership Team Quality and Security Our Certifications Careers Contact Us

Acuigen provides independent client feedback programmes and insight technology for professional services firms, helping leaders strengthen relationships, manage risk and make confident decisions. With over 30 years’ experience and 3 internationally accredited quality systems, our work is supported by CustomServe, our client insight platform.CustomServe sits at the heart of how we deliver client insight, supporting every programme we run.

© Acuigen Ltd, 2026 | Terms of Use  |  Privacy and Cookies | Cookie Settings | Accessibility | Anti‑Bribery | Anti‑Slavery | AI Policy | Login
Back To Top