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Acuigen helps professional firms capture client feedback, understand what matters, and turn insight into practical action, supported by the CustomServe platform
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01 July 2026

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Case Study Scaling client insight within a global law firm	Insight Building the case for a client feedback programme	Insight Turning client feedback into structured, usable insight, at scale	Insight Using client feedback to strengthen pricing, delivery and process decisions
Insight Scaling client insight from individual conversations to firm wide advantage	Insight From fragmented interviewer's notes to actionable client insight	Certification ISO 27001 (Information Security Management) Certification	Insight 10 practical tips for scaling a successful client feedback programme
Case Study Embedding client insight ahead of an international merger	Case Study Scaling client insight across a international law firm	Insight Linking client feedback to pricing decisions	Insight 9 essential tips for implementing a successful client feedback programme
Insight Client loyalty, satisfaction, and value	Event 06/10/2026 Birmingham \| Discussion Group \| Maximising insights across the client journey touchpoints \| 12pm - 2pm	News Acuigen renews 3 ISO certifications during 5 days of annual review	Case Study Real time client feedback strengthens service delivery in a UK accounting firm
Case Study Real time customer feedback supported a pan European manufacturing and distribution business	Case Study Client feedback informs strategy and service delivery at a leading set of barristers	Case Study Turning client feedback into strategic insight	Insight Using the Net Promoter Score to measure loyalty in professional service firms
Insight Handling sensitive information in a client feedback interview	Insight When is a web-survey appropriate?	News Acuigen finalist in Milton Keynes business achievement awards	Insight Seven proven ways to secure executive buy-In
Insight Building client relationships and not “hustling” them.	Insight Beyond single metrics: defining meaningful indicators of client value	Insight The art of managing the service recovery conversation	Insight Setting the indicators of client value
Insight Client Feedback: The missing piece in your relationship management puzzle	Careers Exciting opportunity - we're recruiting a Business Development Executive	Careers Exciting opportunity - we're recruiting an Operations Executive	Insight Measuring client loyalty in professional services firms
Insight Benefits of a structured client feedback programme	Insight Executive telephone interviews	Insight How to use client feedback to respond to world macro economic events	Insight Client Feedback in US law firms: Behaviours that shape Independent Insight
Insight Using client feedback to power nurture marketing at scale	Insight Is your client listening ready to support your next business plan?	Insight Client feedback - adding the human element to support AI	Insight Getting Client Feedback on the Leadership Agenda
Insight Assumptions to avoid when interviewing clients	Insight The good, the bad, and the ugly truth about client interviews	Insight Collecting feedback during uncertain economic events: Lessons learned from during the Covid crisis	Event 09/07/2026 London \| Discussion Group \| Is your client listening activity underpinning your firm’s growth strategy? \| 12pm - 2pm
Event 14/07/2026 Cranfield \| Acuigen Open Day \| CustomServe deep dive \| Explore ideas	Event 21/10/2026 London \| Discussion Group \| When client listening becomes client experience?	Careers A day in the life of a Professional Interviewer	Certification ISO 20252 (Market Research) Certification
Case Study National firm: Scaling up a client feedback project	Certification, Careers Acuigen progress update: Strengthening our sustainability commitments	Case Study Using market insight to strengthen a charity sector strategy	Case Study Embedding client insight into firm‑wide decision‑making
Certification Market Research Society – Accredited Company Partner	Certification ISO 9001 (Quality) Certification	Insight What's the best way to interview clients to get actionable client feedback?	Insight Interview methods: choosing the right approach for client feedback
Careers Join our team – make an impact with client insight	Certification, Careers Acuigen renews disability confident commitment	Case Study Acuigen research to strengthens the dispute resolution in Construction and Engineering industry	Insight Understanding what clients really want

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