Nathan brings a wealth of experience in the customer and client feedback industry, with a strong track record of delivering impactful insight programmes across sectors. His background includes senior roles at the Institute of Customer Service and Ipsos, where he served as Associate Director, managing both national and international research projects.

Widely respected across the professional services sector, Nathan is known for his ability to act as both a trusted advisor and critical friend, helping organisations embed client listening into their strategic decision-making. He has led transformational CX programmes that have delivered measurable ROI and helped businesses put clients at the heart of their operations.

Nathan is highly skilled in experience strategy, account management, and stakeholder engagement. His pan-sector perspective and hands-on research expertise make him a valuable partner in designing and delivering successful client feedback initiatives.

Andy joined Acuigen as a Non-Executive Director in 2010, following several years of collaboration with Acuigen as a trusted consultant. He brings a wealth of senior leadership experience, having held roles as General Manager, Operations Director, and Finance Director across the manufacturing, distribution, and retail sectors.

With a strong track record of implementing best-in-class supply chain and operational strategies in the UK, Europe, and the US, Andy provides valuable commercial insight and strategic oversight. He has also worked closely with venture capital-backed businesses, helping to drive growth and create long-term shareholder value.

Andy’s broad industry perspective and financial acumen continue to support Acuigen’s governance, scalability, and long-term strategic planning.