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Insight. Like no other.

Acuigen is chosen by firms targeting revenue and profit growth to provide insightful real-time client feedback, delivered through our CustomServe client insight platform

Client listening programmes that give you competitive advantage

A successful client feedback programme will enable your firm to make informed business decisions based on information that comes directly from your clients. Whether you are just getting started with client feedback or you have an established approach, the more information you can gather on a continuous basis, the more informed your decision making is likely to be. Give your firm a competitive advantage by listening, optimising service delivery and excelling.

The art of delivering robust client feedback with substantive ROI, is to build a programme which is both agile and can grow with your requirements.

 

  • Listen Icon

    Listen to Clients

    Listen

  • Optimise Icon

    Optimise Service Delivery

    Optimise

  • Excel Icon

    Excel in Business

    Excel

Listen to Clients

Your clients are integral to your firm's business and can provide you with a closer perspective on the market. By listening to what your clients have to say, you will be better informed to adapt your business to serve them better, optimise service delivery and then excel in business.

Optimise Service Delivery

When you receive your client feedback, you can use the content to make decisions on how to optimise service delivery. Our CustomServe Insight Platform makes this much easier by having the client feedback content in one system; the many audiences within your firm can use it to drive business performance.

Excel in business

Being better informed provides the knowledge to open up new business opportunities, improve work processes and deepen client relationships as well as build your client loyalty. This keeps you ahead of your competitors and motivates your team.


CustomServe is our client insight platform to gather, measure and aggregate client opinion.

It puts information, knowledge and content at your fingertips to make informed business decisions to excel in business.

Learn More

 

Industry Specific Solutions


  Professional Services

From large international and multi-lingual programmes for elite international law firms to discrete highly bespoke programmes for accountants – we have been providing the solution to collect, manage and interpret data to drive professional services for over 10 years.








  Public Sector

Since 1997, public sector organisations have used our feedback solutions to gain a deeper understanding of the needs of their service users, allowing businesses to make informed and competitive business decisions.









  IT Services

Our bespoke client feedback service helps our IT clients identify new business opportunities and develop their key client relationships. Our integrative software enables you to analyse feedback as effectively and efficiently as possible.









  Commercial

Our service allows you to create a client feedback programme that is tailored specifically to your firm. From regional firms all the way to multi-national and high profile firms, we are able to adapt to ensure that your programme is right for your business.








  Professional Services

From large international and multi-lingual programmes for elite international law firms to discrete highly bespoke programmes for accountants – we have been providing the solution to collect, manage and interpret data to drive professional services for over 10 years.








  Public Sector

Since 1997, public sector organisations have used our feedback solutions to gain a deeper understanding of the needs of their service users, allowing businesses to make informed and competitive business decisions.









  IT Services

Our bespoke client feedback service helps our IT clients identify new business opportunities and develop their key client relationships. Our integrative software enables you to analyse feedback as effectively and efficiently as possible.









  Commercial

Our service allows you to create a client feedback programme that is tailored specifically to your firm. From regional firms all the way to multi-national and high profile firms, we are able to adapt to ensure that your programme is right for your business.








  Professional Services

From large international and multi-lingual programmes for elite international law firms to discrete highly bespoke programmes for accountants – we have been providing the solution to collect, manage and interpret data to drive professional services for over 10 years.








  Public Sector

Since 1997, public sector organisations have used our feedback solutions to gain a deeper understanding of the needs of their service users, allowing businesses to make informed and competitive business decisions.









  IT Services

Our bespoke client feedback service helps our IT clients identify new business opportunities and develop their key client relationships. Our integrative software enables you to analyse feedback as effectively and efficiently as possible.









  Commercial

Our service allows you to create a client feedback programme that is tailored specifically to your firm. From regional firms all the way to multi-national and high profile firms, we are able to adapt to ensure that your programme is right for your business.









“Acuigen’s methodology gave us a way of obtaining instant client feedback using quality services at reasonable cost.


The interviewers were highly experienced, with a very professional approach in conducting interviews.


This gave me total confidence”



Marketing Director,
International Law Firm


“Acuigen’s methodology gave us a way of obtaining instant client feedback using quality services at reasonable cost.


The interviewers were highly experienced, with a very professional approach in conducting interviews.


This gave me total confidence”


Marketing Director,
International Law Firm


 Free guide to help you succeed
 The Art of Client Feedback
 Free guide to help you succeed
 The Art of Client Feedback
 The Art of Client
 Feedback
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Helping you succeed

Helping you systematically gather client feedback so that you can make informed business decisions

+44 (0) 1234 759800