Acuigen helps professional services firms and corporates understand what their clients really think, and turn that insight into better decisions. We design and run structured client feedback and key account programmes, supported by our client intelligence platform, CustomServe. The result is a continuous, governed capability that strengthens client relationships, surfaces risk early and gives leadership the evidence it needs to act.

We work with law firms, professional services organisations and corporates running structured client and key account programmes. Over more than 30 years we have brought the research discipline and platform capability developed serving large enterprise clients to sectors ranging from professional services to corporate key account intelligence.

Three things. We combine research expertise with a purpose-built platform, CustomServe, where most providers offer one or the other. We have more than 30 years' experience, including 20 years working closely with professional services firms and the sensitivities of partner and key account relationships. And we take data governance seriously, with three ISO certifications, a published AI policy and platform controls that give organisations and their clients confidence in how data is handled.

The first step is a 30-minute conversation to understand your current approach to client feedback, what you want to achieve and what a proportionate programme would look like. There is no standard template. Many organisations begin with a focused pilot, a single practice group, business unit or set of key accounts, and scale from there. You can book a call at acuigen.com/time-to-talk .

Pricing is based on programme design, interview volume and the level of platform and support services required. Engagements range from focused key account review programmes for a single team through to organisation-wide listening programmes across multiple offices and languages. We propose a structure after an initial conversation. There is no standard package because no two organisations have the same need.

Acuigen holds ISO 27001, ISO 9001 and ISO 20252 certifications and is an MRS Accredited Company Partner. Interview findings are shared only with authorised individuals within your organisation, using role-based access controls, with data processing agreements and NDAs as standard. We never share data across programmes or use one organisation's insight to inform another's. Fuller detail, including our approach to AI, is in the FAQs on our Solutions page.