Client listening programmes are often highly effective at identifying service strengths and weaknesses. But if excellent service is now merely the entry ticket, how should firms use client conversations to uncover deeper strategic opportunities and strengthen relationships?

Who should attend

This webinar is particularly relevant for:

• Law firm CMOs, CBDOs and marketing leaders
• Business development and client experience leaders
• Practice and sector leaders involved in client relationship strategy
• Anyone responsible for embedding client insight at scale within a professional services firm

Details

Date: 12pm - 2pm, Tuesday 10 November 2026
Venue:  100 Barbirolli Square, Manchester M2 3BD
Nearest To: St Peter's Square Station

Enquires

Nathan Newall (nathan.newall@acuigen.com, +44 1234 759800)