For the session, kindly hosted by Gateley, we are thrilled to welcome Lisa Brown, Director, Client Experience & Pursuits at Bidwells, who will share a firsthand account of the firm's approach to driving action out of feedback, the critical role feedback plays post-pitch, and where client listening activity needs to focus to drive greater return on investment.  

Who should attend

This webinar is particularly relevant for:

• Law firm CMOs, CBDOs and marketing leaders
• Business development and client experience leaders
• Practice and sector leaders involved in client relationship strategy
• Anyone responsible for embedding client insight at scale within a professional services firm

Details

Date: 3pm - 5pm, Tuesday 20 October 2026
Venue:  Gateley, 1 Paternoster Square, London, EC4M 7DX
Nearest To: St. Paul's Station

Enquires

Nathan Newall (nathan.newall@acuigen.com, +44 1234 759800)