The Role

This is a hands-on operational role responsible for running delivery across client projects and ensuring outputs are accurate, consistent and ready for publication. You will own day-to-day delivery coordination, scheduling and quality control, enabling senior team members to focus on sales, client relationships and commercial outcomes. This is not a strategic or transformation role. It is a structured, execution-focused position requiring attention to detail, consistency and control. Reporting to the Operations Director, and based at Cranfield Innovation Centre, Cranfield, with some offsite meetings with potential and existing clients.

Key Responsibilities

Delivery coordination and scheduling

• Maintain a clear view of delivery timelines, capacity and priorities
• Coordinate fieldwork, interviewer allocation and project scheduling
• Manage dependencies across research, data and technical work

Quality control, verification and validation

• Own verification and validation processes  

• Ensure outputs are accurate, consistent and ready for publication

• Apply structured quality checks and escalate issues early

Operational management

• Maintain a single, consistent delivery schedule across projects
• Identify risks to timelines, quality or capacity and act early
• Support continuous improvement in delivery processes and efficiency

Interviewing

• Conduct structured, commercially focused client feedback interviews in a professional and engaging manner
• Build rapport quickly with senior stakeholders and create an environment where candid feedback is shared
• Probe effectively to explore underlying issues, without leading responses
• Interpret nuanced or implicit feedback within a commercial context
• Produce accurate, well-structured interview transcripts to a high standard, requiring minimal revision
• Manage interviews efficiently, delivering work within agreed timeframes and quality expectations
• Represent Acuigen and its clients with professionalism and discretion at all times

Reporting Support

• Early-stage report preparation
• Comment Coding to support qualitative theme identification and analysis

Support to client delivery

• Provide clear, operational communication on timelines and process
• Support CustomServe readiness and publication
• Undertake interviewing where needed to support capacity or maintain quality standards

What Success Looks Like

• Delivery runs to schedule with minimal escalation
• Outputs are consistently accurate and ready for publication
• Senior team members are not pulled into delivery coordination or Verification & Validation
• Clients receive reliable, predictable delivery and can use CustomServe without friction

Candidate Profile

Project coordinator

• Experience in project coordination, operations or delivery management
• Strong organisational skills and attention to detail
• Experience working across multiple projects with competing deadlines
• Confidence applying quality control or review processes
• Comfortable working in a structured, process-driven environment

Personal Attributes

• Highly organised and disciplined
• Detail-focused and quality-driven
• Calm and consistent under pressure
• Proactive in identifying risks and resolving issues
• Comfortable with hands-on, execution-focused work
• Lives within 40 minutes travel time of Cranfield (MK43 0BT)

How you will be measured

• Delivery timelines met consistently
• Quality and accuracy of outputs
• Reduction in delivery issues and rework
• Efficiency improvements in Verification & Validation and operational processes

What we offer

• A clear and structured role with defined ownership
• Direct impact on delivery quality and client experience
• An experienced and supportive team environment
• Opportunity to improve processes and operational efficiency over time
• Competitive salary and benefits including medical cashback plan, on‑site parking, and an excellent café.

Why this role matters

• This role is critical to ensuring delivery runs consistently and supports overall business performance.
• You will enable the commercial team to focus on growth by ensuring all client work is delivered to a high standard and on time.

How to apply

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