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Is your client listening ready to support your next business plan?

11 January 2022
Author: Anonym
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As your firm compiles its latest business plan, we look at how client listening and feedback can provide the insights to align BD and Marketing activities, support the current and future needs of your clients, and align with your firm’s business objectives for the next business year.

5 Minute Read

13 December 2021
Author: Anonym
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Ensuring the success of your client feedback programme

In this blog article, we describe 10 tips to deliver a successful client feedback programme that can help to keep you one step ahead of your clients evolving needs and expectations.

5 Minute Read

16 November 2020
Author: Anonym
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How do you build the business case for client feedback?

When looking to initiate or scale up a client feedback programme, building the business case and gaining support for the programme is a crucial stage to undertake. This article aims to illustrate how and why you should build a business case for carrying out a client feedback programme.

7 Minute Read

21 October 2020
Author: Anonym
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How to get leadership buy-in for your client feedback programme

How can you get client feedback onto the agenda of your leadership team?

We invited Maggie Watkins, Senior Client Services Director at Womble Bond Dickinson, to lead a virtual discussion on how client insight can be used to inform and work with leaders. Here, we present her insightful thoughts on the matter.

5 Minute Read

15 October 2020
Author: Anonym
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Addressing personality traits of lawyers during client interviews

In his article, Jim Stapleton talks about how the typical traits of lawyers can inhibit them from engaging in effective client feedback – here we synthesize Jim’s key learning points.

5 Minute Read

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Is your client listening ready to support your next business plan?

Ensuring the success of your client feedback programme

How do you build the business case for client feedback?

How to get leadership buy-in for your client feedback programme

Addressing personality traits of lawyers during client interviews

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