Interviewer Support Hub
In this updated blog, we consider the issues associated with interviews during social distancing. In particular how to facilitate an in-person interview if the client and respondent are no longer able to be in the same room.
5 Minute Read
Gathering client feedback can feel overwhelming and confusing if you don't have the right system to support your efforts. Find out how you could be provided clear actionable insights in our latest blog post.
4 Minute Read
Client insight interviews are normally full of deep commercial insight but how do you keep this sensitive information secure? Our latest blog post reflects on this in the current COVID-19 environment.
In this blog we consider the web survey and when it is appropriate to use.
3 Minute Read
In this updated blog article, we consider the advantages of undertaking telephone interviews during the COVID-19 pandemic. Looking at the response rate, the ability to gain a deep insight into a client’s opinions and the personalisation that can be achieved through executive telephone interviews.
See how we continue to support our clients and help them understand their clients’ evolving needs and challenges during this difficult time.
1 Minute Read
Our guest blog by Susan Saltonstall Duncan, President of RainMaking Oasis, discusses the 10 Ways to Improve Your Organic Revenue Growth Strategies. Find out more about the importance of client feedback as part of an organic growth strategy.
7 Minute Read
One of the upcoming changes within corporate law firms in the years ahead will be how to adapt to gathering, consuming and utilizing more insight gained from client feedback.
Find out in this blog post how you can stay ahead of the sector.
In this blog post, we describe the link between repurchase loyalty, satisfaction, and value, noting that it is often easier for clients to state their satisfaction with something tangible.
Client Services Director
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