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Using client feedback in legal marketing

20 March 2020
Author: Anonym
Number of views: 0
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One of the upcoming changes within corporate law firms in the years ahead will be how to adapt to gathering, consuming and utilizing more insight gained from client feedback.

Find out in this blog post how you can stay ahead of the sector.

4 Minute Read

30 August 2019
Author: Anonym
Number of views: 142
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9 essential tips for implementing a successful client feedback programme

A firm wide feedback programme can take a significant time investment to achieve, but there are a number of ways you can increase the success of the programme. The following top tips discuss how to implement a successful client feedback programme.

5 Minute Read

30 August 2019
Author: Anonym
Number of views: 159
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ISO 27001:2022 (Information Security) Certification

ISO 27001:2022 is an international standard designed to establish and maintain an effective information security management system. As part of our process of continual improvement we first completed this registration during 2018.

30 August 2019
Author: Anonym
Number of views: 138
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Benefits of a structured client feedback programme

Successful client feedback programmes enable professional services firms to make informed business decisions based upon comprehensive client opinion.

5 Minute Read

30 August 2019
Author: Anonym
Number of views: 121
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We are proud that Acuigen’s Quality Management system is certified to the ISO 9001 Quality Management accreditation, which we have maintained since 2010. This is a key part of our drive to provide the highest quality of services to our clients.

30 August 2019
Author: Anonym
Number of views: 115
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ISO 20252:2019 (Market Research) Certification

In an increasingly competitive business environment and expanding global opportunities, providers of market opinion and social research services; need, to demonstrate their ability to provide accurate and credible services in a professional manner, and in accordance with internationally recognised, codes of conduct.

30 August 2019
Author: Anonym
Number of views: 69
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The art of managing the service recovery conversation

We all want our clients to be happy with the service they receive all of the time. However, occasionally we will encounter dissatisfied, frustrated or angry clients. In our experience, it is the way that you respond to a service failure that defines the ultimate outcome, not the issue itself.

4 Minute Read

30 August 2019
Author: Anonym
Number of views: 100
0 Comments

Acuigen are proud to be a Market Research Society (MRS) Accredited Company Partner.

Company Partner accreditation is a mark of research excellence. It demonstrates our research capability and integrity as well as our commitment to deliver quality research and insight.

26 August 2019
Author: Anonym
Number of views: 113
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Interviewing Basics: What you need to know

In our recent blog article “What's the best way to interview clients to get actionable client feedback?” we discussed the importance of having the capacity to integrate different interview methods (in-person and telephone interviews, or web surveys) into a successful client feedback programme.

7 Minute Read

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Blog

Using client feedback in legal marketing

9 essential tips for implementing a successful client feedback programme

ISO 27001:2022 (Information Security) Certification

Benefits of a structured client feedback programme

ISO 9001:2015 (Quality) Certification

ISO 20252:2019 (Market Research) Certification

The art of managing the service recovery conversation

Market Research Society Company Partner

Interviewing Basics: What you need to know

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