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How to get leadership buy-in for your client feedback programme

21 October 2020
Author: Anonym
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How can you get client feedback onto the agenda of your leadership team?

We invited Maggie Watkins, Senior Client Services Director at Womble Bond Dickinson, to lead a virtual discussion on how client insight can be used to inform and work with leaders. Here, we present her insightful thoughts on the matter.

5 Minute Read

15 October 2020
Author: Anonym
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Addressing personality traits of lawyers during client interviews

In his article, Jim Stapleton talks about how the typical traits of lawyers can inhibit them from engaging in effective client feedback – here we synthesize Jim’s key learning points.

5 Minute Read

21 September 2020
Author: Anonym
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How to use client feedback to respond to macro economic events

In response to macro economic events - how should firms prioritise the use of client feedback and the utilisation of resources? In this article, based upon conversations with clients of Acuigen and staff at Acuigen who served them during the 2008 recession, we discuss some of the learnings.

7 Minute Read

2 June 2020
Author: Anonym
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Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.

4 Minute Read

9 April 2020
Author: Anonym
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What’s the difference between Coding and Tagging?

Gathering client feedback can feel overwhelming and confusing if you don't have the right system to support your efforts. Find out how you could be provided clear actionable insights in our latest blog post.

4 Minute Read

9 April 2020
Author: Anonym
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How do I handle sensitive information in a client feedback interview?

Client insight interviews are normally full of deep commercial insight but how do you keep this sensitive information secure?

5 Minute Read

9 April 2020
Author: Anonym
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In this blog we consider the web survey and when it is appropriate to use.

3 Minute Read

9 April 2020
Author: Anonym
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Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

In this updated blog article, we consider the advantages of undertaking telephone interviews. Looking at the response rate, the ability to gain a deep insight into a client’s opinions and the personalisation that can be achieved through executive telephone interviews.

5 Minute Read

20 March 2020
Author: Anonym
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Our guest blog by Susan Saltonstall Duncan, President of RainMaking Oasis, discusses the 10 Ways to Improve Your Organic Revenue Growth Strategies. Find out more about the importance of client feedback as part of an organic growth strategy.

7 Minute Read

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Blog

How to get leadership buy-in for your client feedback programme

Addressing personality traits of lawyers during client interviews

How to use client feedback to respond to macro economic events

Using the Net Promoter Score to measure loyalty in professional service firms

What’s the difference between Coding and Tagging?

How do I handle sensitive information in a client feedback interview?

When is a web survey appropriate?

Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

Organic Growth of Revenue

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