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Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

9 April 2020
Author: Anonym
Number of views: 0
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In this updated blog article, we consider the advantages of undertaking telephone interviews. Looking at the response rate, the ability to gain a deep insight into a client’s opinions and the personalisation that can be achieved through executive telephone interviews.

5 Minute Read

20 March 2020
Author: Anonym
Number of views: 0
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Using client feedback in legal marketing

One of the upcoming changes within corporate law firms in the years ahead will be how to adapt to gathering, consuming and utilizing more insight gained from client feedback.

Find out in this blog post how you can stay ahead of the sector.

4 Minute Read

30 August 2019
Author: Anonym
Number of views: 142
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9 essential tips for implementing a successful client feedback programme

A firm wide feedback programme can take a significant time investment to achieve, but there are a number of ways you can increase the success of the programme. The following top tips discuss how to implement a successful client feedback programme.

5 Minute Read

30 August 2019
Author: Anonym
Number of views: 138
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Benefits of a structured client feedback programme

Successful client feedback programmes enable professional services firms to make informed business decisions based upon comprehensive client opinion.

5 Minute Read

30 August 2019
Author: Anonym
Number of views: 69
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The art of managing the service recovery conversation

We all want our clients to be happy with the service they receive all of the time. However, occasionally we will encounter dissatisfied, frustrated or angry clients. In our experience, it is the way that you respond to a service failure that defines the ultimate outcome, not the issue itself.

4 Minute Read

26 August 2019
Author: Anonym
Number of views: 113
0 Comments

Interviewing Basics: What you need to know

In our recent blog article “What's the best way to interview clients to get actionable client feedback?” we discussed the importance of having the capacity to integrate different interview methods (in-person and telephone interviews, or web surveys) into a successful client feedback programme.

7 Minute Read

12 August 2019
Author: Anonym
Number of views: 67
0 Comments

The world is a complex place. To simplify navigating through it, we all make simplifying assumptions – many of them formed more or less subconsciously, and many without the benefit of deeper research or more rigorous thinking.

7 Minute Read

16 July 2019
Author: Anonym
Number of views: 108
0 Comments

The Good, the Bad, and the Ugly truth about client interviews

Client feedback initiatives are part art and part science. One can research and prepare for conducting interviews, but there’s no substitute for jumping in and engaging with participants.

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Blog

Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

Using client feedback in legal marketing

9 essential tips for implementing a successful client feedback programme

Benefits of a structured client feedback programme

The art of managing the service recovery conversation

Interviewing Basics: What you need to know

Assumptions to avoid

The Good, the Bad, and the Ugly truth about client interviews

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