Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

9 April 2020
Author: Anonym
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In this updated blog article, we consider the advantages of undertaking telephone interviews. Looking at the response rate, the ability to gain a deep insight into a client’s opinions and the personalisation that can be achieved through executive telephone interviews.

5 Minute Read

30 August 2019
Author: Anonym
Number of views: 69
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The art of managing the service recovery conversation

We all want our clients to be happy with the service they receive all of the time. However, occasionally we will encounter dissatisfied, frustrated or angry clients. In our experience, it is the way that you respond to a service failure that defines the ultimate outcome, not the issue itself.

4 Minute Read

26 August 2019
Author: Anonym
Number of views: 113
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Interviewing Basics: What you need to know

In our recent blog article “What's the best way to interview clients to get actionable client feedback?” we discussed the importance of having the capacity to integrate different interview methods (in-person and telephone interviews, or web surveys) into a successful client feedback programme.

7 Minute Read

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