AcuigenSalesSite - BlogArticles

How to use client feedback to respond to macro economic events

21 September 2020
Author: Anonym
Number of views: 0
0 Comments

In response to macro economic events - how should firms prioritise the use of client feedback and the utilisation of resources? In this article, based upon conversations with clients of Acuigen and staff at Acuigen who served them during the 2008 recession, we discuss some of the learnings.

7 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
0 Comments

What’s the difference between Coding and Tagging?

Gathering client feedback can feel overwhelming and confusing if you don't have the right system to support your efforts. Find out how you could be provided clear actionable insights in our latest blog post.

4 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
0 Comments

How do I handle sensitive information in a client feedback interview?

Client insight interviews are normally full of deep commercial insight but how do you keep this sensitive information secure?

5 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
0 Comments

In this blog we consider the web survey and when it is appropriate to use.

3 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
0 Comments

Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

In this updated blog article, we consider the advantages of undertaking telephone interviews. Looking at the response rate, the ability to gain a deep insight into a client’s opinions and the personalisation that can be achieved through executive telephone interviews.

5 Minute Read

20 March 2020
Author: Anonym
Number of views: 0
0 Comments

Our guest blog by Susan Saltonstall Duncan, President of RainMaking Oasis, discusses the 10 Ways to Improve Your Organic Revenue Growth Strategies. Find out more about the importance of client feedback as part of an organic growth strategy.

7 Minute Read

20 March 2020
Author: Anonym
Number of views: 0
0 Comments

Using client feedback in legal marketing

One of the upcoming changes within corporate law firms in the years ahead will be how to adapt to gathering, consuming and utilizing more insight gained from client feedback.

Find out in this blog post how you can stay ahead of the sector.

4 Minute Read

30 August 2019
Author: Anonym
Number of views: 138
0 Comments

Benefits of a structured client feedback programme

Successful client feedback programmes enable professional services firms to make informed business decisions based upon comprehensive client opinion.

5 Minute Read

16 July 2019
Author: Anonym
Number of views: 108
0 Comments

The Good, the Bad, and the Ugly truth about client interviews

Client feedback initiatives are part art and part science. One can research and prepare for conducting interviews, but there’s no substitute for jumping in and engaging with participants.

RSS

1 2

Blog

How to use client feedback to respond to macro economic events

What’s the difference between Coding and Tagging?

How do I handle sensitive information in a client feedback interview?

When is a web survey appropriate?

Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

Organic Growth of Revenue

Using client feedback in legal marketing

Benefits of a structured client feedback programme

The Good, the Bad, and the Ugly truth about client interviews

More information

Latest Thinking

Keep up to date with the latest thinking and advice about client feedback.

Sign up for our blogs.

Our Services

See if our services could help your firm with your client feedback

Why Acuigen

Services

Resources

Pricing

About Us