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A new way to track themes in our insight conversations?

  • 20 February 2023
  • Author: Anonym
  • Number of views: 0
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A new way to track themes in our insight conversations?

This post looks at how firms can benefit from a centralised system to structure their client listening programme to help them understand their clients more effectively.

 

5 Minute Read

 

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Acuigen wins Digital Engineering/Technology award

  • 17 April 2020
  • Author: Anonym
  • Number of views: 0
  • 0 Comments
Acuigen wins Digital Engineering/Technology award

Acuigen were delighted to be announced as the winners of the Made in Central & East England 'Digital Engineering/Technology' Award for its CustomServe client insight technology. 

 

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What’s the difference between Coding and Tagging?

  • 9 April 2020
  • Author: Anonym
  • Number of views: 0
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What’s the difference between Coding and Tagging?

Gathering client feedback can feel overwhelming and confusing if you don't have the right system to support your efforts. Find out how you could be provided clear actionable insights in our latest blog post. 

4 Minute Read

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Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

  • 9 April 2020
  • Author: Anonym
  • Number of views: 0
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Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

In this updated blog article, we consider the advantages of undertaking telephone interviews. Looking at the response rate, the ability to gain a deep insight into a client’s opinions and the personalisation that can be achieved through executive telephone interviews.  

 

5 Minute Read

 

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9 essential tips for implementing a successful client feedback programme

  • 30 August 2019
  • Author: Anonym
  • Number of views: 142
  • 0 Comments
9 essential tips for implementing a successful client feedback programme

A firm wide feedback programme can take a significant time investment to achieve, but there are a number of ways you can increase the success of the programme.  The following top tips discuss how to implement a successful client feedback programme.

 

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Chris Lang

Client Services Director

chris.lang@acuigen.com

+44 (0) 1234 759882

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