Using the Net Promoter Score to measure loyalty in professional service firms

2 June 2020
Author: Anonym
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Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.

4 Minute Read

9 April 2020
Author: Anonym
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In this blog we consider the web survey and when it is appropriate to use.

3 Minute Read

30 August 2019
Author: Anonym
Number of views: 138
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Benefits of a structured client feedback programme

Successful client feedback programmes enable professional services firms to make informed business decisions based upon comprehensive client opinion.

5 Minute Read

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Chris Lang

Client Services Director

chris.lang@acuigen.com

+44 (0) 1234 759882

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Using the Net Promoter Score to measure loyalty in professional service firms

When is a web survey appropriate?

Benefits of a structured client feedback programme

More information

Latest Thinking

Keep up to date with the latest thinking and advice about client feedback.

Sign up for our blogs.

Our Services

See if our services could help your firm with your client feedback

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