BlogArticles

Addressing personality traits of lawyers during client interviews

15 October 2020
Author: Anonym
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In his article, Jim Stapleton talks about how the typical traits of lawyers can inhibit them from engaging in effective client feedback – here we synthesize Jim’s key learning points.

5 Minute Read

9 October 2020
Author: Anonym
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Acuigen celebrates success at national enterprise awards 2020, scooping up a win in the 'best market research company' category.

1 Minute Read

21 September 2020
Author: Anonym
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How to use client feedback to respond to macro economic events

In response to macro economic events - how should firms prioritise the use of client feedback and the utilisation of resources? In this article, based upon conversations with clients of Acuigen and staff at Acuigen who served them during the 2008 recession, we discuss some of the learnings.

7 Minute Read

14 August 2020
Author: Anonym
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Acuigen announced as national finalist for Business Innovation award

Acuigen are delighted to have been shortlisted as finalists in the national SME awards in the Business Innovation category.

2 Minute Read

2 June 2020
Author: Anonym
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Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.

4 Minute Read

17 April 2020
Author: Anonym
Number of views: 0
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Acuigen wins Digital Engineering/Technology award

Acuigen were delighted to be announced as the winners of the Made in Central & East England 'Digital Engineering/Technology' Award for its CustomServe client insight technology.

1 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
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What’s the difference between Coding and Tagging?

Gathering client feedback can feel overwhelming and confusing if you don't have the right system to support your efforts. Find out how you could be provided clear actionable insights in our latest blog post.

4 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
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How do I handle sensitive information in a client feedback interview?

Client insight interviews are normally full of deep commercial insight but how do you keep this sensitive information secure?

5 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
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In this blog we consider the web survey and when it is appropriate to use.

3 Minute Read

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Blog

Addressing personality traits of lawyers during client interviews

Acuigen wins best market research company in national enterprise awards 2020

How to use client feedback to respond to macro economic events

Acuigen announced as national finalist for Business Innovation award

Using the Net Promoter Score to measure loyalty in professional service firms

Acuigen wins Digital Engineering/Technology award

What’s the difference between Coding and Tagging?

How do I handle sensitive information in a client feedback interview?

When is a web survey appropriate?

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