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Using the Net Promoter Score to measure loyalty in professional service firms

2 June 2020
Author: Anonym
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Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.

4 Minute Read

17 April 2020
Author: Anonym
Number of views: 0
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Acuigen wins Digital Engineering/Technology award

Acuigen were delighted to be announced as the winners of the Made in Central & East England 'Digital Engineering/Technology' Award for its CustomServe client insight technology.

1 Minute Read

9 April 2020
Author: Anonym
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How do I handle sensitive information in a client feedback interview?

Client insight interviews are normally full of deep commercial insight but how do you keep this sensitive information secure?

5 Minute Read

20 March 2020
Author: Anonym
Number of views: 0
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Using client feedback in legal marketing

One of the upcoming changes within corporate law firms in the years ahead will be how to adapt to gathering, consuming and utilizing more insight gained from client feedback.

Find out in this blog post how you can stay ahead of the sector.

4 Minute Read

20 February 2020
Author: Anonym
Number of views: 0
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Acuigen Finalist in Milton Keynes Business Achievement Awards

Acuigen were delighted to have reached the finals of the Milton Keynes Business Achievement Awards 2020.

30 August 2019
Author: Anonym
Number of views: 142
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9 essential tips for implementing a successful client feedback programme

A firm wide feedback programme can take a significant time investment to achieve, but there are a number of ways you can increase the success of the programme. The following top tips discuss how to implement a successful client feedback programme.

5 Minute Read

18 March 2016
Author: Anonym
Number of views: 0
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Our client, a national law firm providing expert advice to European HQs for multinationals, UK PLCs as well as large privately-funded organisations, used Acuigen to create a client feedback system which helped the firm centralise its focus around their clients and add value to their services.

5 Minute Read

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Using the Net Promoter Score to measure loyalty in professional service firms

Acuigen wins Digital Engineering/Technology award

How do I handle sensitive information in a client feedback interview?

Using client feedback in legal marketing

Acuigen Finalist in Milton Keynes Business Achievement Awards

9 essential tips for implementing a successful client feedback programme

Becoming a client-focused firm

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