About Acuigen
We are a professional team, providing customer and client feedback services to blue chips and international professional services firms. Working collaboratively with our clients, we have developed the CustomServe Insight Platform, which is provided as a ‘Software as a Service’. Based on some of Microsoft’s latest technologies and with lots of innovation we serve international clients working in Hong Kong, Jersey, London, many parts of Europe, the US and some parts of the Middle East. We provide services to one client in 42 countries and 19 languages.
As an accredited company with ISO 20252:2012 (research), ISO 9001:2015 (quality) and ISO 27001:2013 (Information Security), and as a member of the Market Research Society, we aim to provide the very highest of service standards to all of our clients.
Our aim is to find new clients, retain, and grow existing clients by providing first class research services and excellent customer service. We only want delighted clients.
Objective of Role
This role is a blend of network maintenance and data management supporting Acuigen’s networks, systems and CustomServe technology ensuring that that the company maintains operational servers, systems and processes with 24/7 availability. You will take an active role in managing data and information security and you will provide security, Confidentiality, Integrity & Availability (CIA) and disaster recovery advice and support to the business.
The key responsibilities of this role are to:
Network Maintenance
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Providing full availability of all networks and data securely 365/24/7, Monitoring and report on performance. Report network KPI to the Network Manager and CIO weekly
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Installing, configure, troubleshoot and upgrade servers, computers, networks and associated equipment
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Maintaining an effective and reliable backup system, and provide emergency recovery support of networks
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Administering and maintaining web and database servers, firewalls and associated hardware
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Supporting WSUS, VPN and similar services
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Providing technical support to all members of the company including all aspects of Microsoft Office and CustomServe software.
Data Management
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To set up and maintain databases
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To put questionnaires into Visio and test, as required
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To set up and test CustomServe with questionnaires for both CATI (computer aided telephone interviewing), CAWI (computer aided web interviewing), F2F (Face to Face) and Ad hoc data input programmes
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To process data and ensure its accuracy
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To create accurate fieldwork reports and deliver to clients
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To set up, test and manage CustomServe online service reporting tools
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To refresh the online reporting services
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To accurately compile and validate data in Excel, Access, Word, PPT or other package, creating accurate queries and tables and deliver to clients
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To assist with the preparation of Word reports and PowerPoint presentations
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To test and verify new and existing software ensuring data accuracy, integrity, functionality, security and look and feel
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To provide data support for both internal and external clients
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Undertake and interpret statistical tests on data
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Ensuring safe and secure storage of data
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Perform risk assessments and execute tests of data processing systems to ensure functioning of data processing activities and security measures.
Confidentiality, Integrity & Availability
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Implementing and maintaining ISO 27001:2013 (Information Security)
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Monitoring use of data files and regulate access to safeguard information in computer files
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Setting up user accounts, permissions and passwords
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Monitoring network usage and security providing regular reports to the Network Manager
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Providing training and technical support for users, including InfoSec sessions
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Reviewing, enhancing and maintaining IT security
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Conferring with users to discuss issues such as computer data access needs, security violations, and programming changes
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Modifying computer security files to incorporate new software, correct errors, or change individual access status
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Coordinating implementation of computer system plan with establishment personnel and outside vendors
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Advocating for successful recovery from an IT business incident.
Administration
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Monitoring current reports of computer viruses to determine when to update virus protection systems
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Developing plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs
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Maintaining up to date network diagrams and disaster recovery plans
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Documenting computer security and emergency measures policies, procedures, and tests
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Reviewing violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated
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Supporting the maintenance and auditing of IT assets.
Candidate Information & Skills
We are looking for somebody with these skills and availability to work with the Commercial Director and BD team:
Technical Skills
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Good understanding and experience of network maintenance (including Firewall, AD, Group Policy, DNS and DHCP) with an appropriate certification or experience
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Experience of managing data within databases (SQL Server & Access) and spreadsheets, and extracting relevant content for analysis
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Desirable: Cyber security skills
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Desirable: Understanding of dynamic ASP.NET websites, using C#
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Desirable: Understanding of enterprise software.
Personal Skills
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Good written and spoken English language skills
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Good standard of maths and basic statistics
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Consistent and administratively competent - for example record keeping, checking in work, completing time records, test notes
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Empathetic when working with clients and colleagues and as part of a team
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Capable of receiving a brief, interpreting the request, discussing how you plan to proceed with the work, and complete it.
Hours of Work
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This role is a full time, permanent position
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Be able to participate in a Duty IT Roster, attending offices out of working hours to deal with an IT Incident (server failure etc.)
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Willingness to work flexibly outside normal working hours during periods of job/software rollouts/maintenance upgrades, or when a time critical date is approaching
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Located within 20-30 minutes travelling time of Cranfield with own transport to travel into the office.
Next Steps
Should you wish to apply or discuss the role further please contact Derek Jones, Managing Director, 01234 759800, or send an email to recruitmenow@acuigen.com with your CV and a covering letter.