Date & Time:
- Tuesday 12th January, 10:00 (ET), 15:00 (GMT)
- Thursday 14th January, 15:00 (GMT), 10:00 (ET)
When looking to initiate or scale up a client feedback programme, building the business case and gaining support for the programme is a crucial stage to undertake. Getting key stakeholders within your firm involved in the feedback planning process; whether through collaborating on the initial business objectives, involvement during the client interviews, at the reporting stages, or facilitating actions arising from the feedback is essential. In taking the time to do this, you are improving the chances for firm-wide adoption by fostering a culture of acknowledging the need to receive and action client feedback.
Join us to learn how making a business case can assist in creating the foundations of your client feedback programme.