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What's the best way to interview clients to get actionable client feedback?

25 November 2021
Author: Anonym
Number of views: 215
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We’re regularly asked “What’s the best way to interview clients”. By exploring the merits of each method of feedback, and the value client feedback can provide to your firm, we aim to answer that question in this blog.

5 Minute Read

15 October 2020
Author: Anonym
Number of views: 0
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Addressing personality traits of lawyers during client interviews

In his article, Jim Stapleton talks about how the typical traits of lawyers can inhibit them from engaging in effective client feedback – here we synthesize Jim’s key learning points.

5 Minute Read

2 June 2020
Author: Anonym
Number of views: 0
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Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.

4 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
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In this blog we consider the web survey and when it is appropriate to use.

3 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
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Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

In this updated blog article, we consider the advantages of undertaking telephone interviews. Looking at the response rate, the ability to gain a deep insight into a client’s opinions and the personalisation that can be achieved through executive telephone interviews.

5 Minute Read

30 October 2019
Author: Anonym
Number of views: 0
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A day in the life of a Professional Interviewer

Professional interviewers are important people at Acuigen – they work on the front line, carrying out commercially focussed client interviews. In this article, I chatted with Liz Lawrence, who has been working at Acuigen for nearly 10 years. Liz initially joined the company as an interviewer but now works as an executive interviewer.

5 Minute Read

26 August 2019
Author: Anonym
Number of views: 113
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Interviewing Basics: What you need to know

In our recent blog article “What's the best way to interview clients to get actionable client feedback?” we discussed the importance of having the capacity to integrate different interview methods (in-person and telephone interviews, or web surveys) into a successful client feedback programme.

7 Minute Read

12 August 2019
Author: Anonym
Number of views: 67
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The world is a complex place. To simplify navigating through it, we all make simplifying assumptions – many of them formed more or less subconsciously, and many without the benefit of deeper research or more rigorous thinking.

7 Minute Read

16 July 2019
Author: Anonym
Number of views: 108
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The Good, the Bad, and the Ugly truth about client interviews

Client feedback initiatives are part art and part science. One can research and prepare for conducting interviews, but there’s no substitute for jumping in and engaging with participants.

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Blog

What's the best way to interview clients to get actionable client feedback?

Addressing personality traits of lawyers during client interviews

Using the Net Promoter Score to measure loyalty in professional service firms

When is a web survey appropriate?

Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

A day in the life of a Professional Interviewer

Interviewing Basics: What you need to know

Assumptions to avoid

The Good, the Bad, and the Ugly truth about client interviews

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