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A new way to track themes in our insight conversations?

20 February 2023
Author: Anonym
Number of views: 0
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This post looks at how firms can benefit from a centralised system to structure their client listening programme to help them understand their clients more effectively.

5 Minute Read

11 January 2022
Author: Anonym
Number of views: 0
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Is your client listening ready to support your next business plan?

As your firm compiles its latest business plan, we look at how client listening and feedback can provide the insights to align BD and Marketing activities, support the current and future needs of your clients, and align with your firm’s business objectives for the next business year.

5 Minute Read

13 December 2021
Author: Anonym
Number of views: 0
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Ensuring the success of your client feedback programme

In this blog article, we describe 10 tips to deliver a successful client feedback programme that can help to keep you one step ahead of your clients evolving needs and expectations.

5 Minute Read

3 December 2020
Author: Acuigen
Number of views: 0
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The team are delighted to win the - 'Market Research Firm of the Year' category at the Corporate Livewire Global Awards.

2 Minute Read

16 November 2020
Author: Anonym
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How do you build the business case for client feedback?

When looking to initiate or scale up a client feedback programme, building the business case and gaining support for the programme is a crucial stage to undertake. This article aims to illustrate how and why you should build a business case for carrying out a client feedback programme.

7 Minute Read

4 November 2020
Author: Anonym
Number of views: 0
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Using client feedback to nurture prospects through the sales funnel

Nurturing your prospects in a sales funnel doesn’t need to be based only on marketplace assumptions. It can work in the same way as you engage with your clients. By utilising the insight from your client feedback, you can identify the themes, opinions and issues that your clients face.

7 Minute Read

3 November 2020
Author: Anonym
Number of views: 0
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Our client, a large, national law firm operates across the UK and is a member of an international law firm alliance facilitating legal services to clients internationally. This case study describes how we supported the firm to carry out multiple client listening conversations to allow a significant ramping up of client feedback within the firm.

5 Minute Read

23 October 2020
Author: Anonym
Number of views: 0
0 Comments

Embedding client listening as part of the firm's culture

Our client, a top 10 global law firm by revenue, supports clients from offices in over 40 countries. This case study describes how Acuigen have supported the firm whilst introducing a leading client insight programme.

5 Minute Read

23 October 2020
Author: Anonym
Number of views: 0
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This case study describes how Acuigen supported our client to embed client insight and feedback into their culture, enabling the firm to align the needs of their clients to future business priorities.

5 Minute Read

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Blog

A new way to track themes in our insight conversations?

Is your client listening ready to support your next business plan?

Ensuring the success of your client feedback programme

Acuigen distinguished as Market Research Firm of the Year in global award

How do you build the business case for client feedback?

Using client feedback to nurture prospects through the sales funnel

Scaling up a client feedback project

Embedding client listening as part of the firm's culture

Building a global legal brand

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