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In this blog post, we describe the link between repurchase loyalty, satisfaction, and value, noting that it is often easier for clients to state their satisfaction with something tangible.
5 Minute Read
We’re regularly asked “What’s the best way to interview clients”. By exploring the merits of each method of feedback, and the value client feedback can provide to your firm, we aim to answer that question in this blog.
When looking to initiate or scale up a client feedback programme, building the business case and gaining support for the programme is a crucial stage to undertake. This article aims to illustrate how and why you should build a business case for carrying out a client feedback programme.
7 Minute Read
Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.
4 Minute Read
Gathering client feedback can feel overwhelming and confusing if you don't have the right system to support your efforts. Find out how you could be provided clear actionable insights in our latest blog post.
Chris Lang
Client Services Director
chris.lang@acuigen.com
+44 (0) 1234 759882
5 Minute Read