Blog

2 June 2020
Author: Acuigen
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Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.

4 Minute Read

11 May 2020
Author: Acuigen
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Using client insight to assess the post COVID-19 business landscape

Chris Lang, Client Services Director from Acuigen hosted a well-attended webinar discussing how client feedback is changing during the COVID-19 emergency phase. Here we summarise the discussion points raised during the webinar.

3 Minute Read

9 April 2020
Author: Acuigen
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In-person interviewing during social distancing

In this updated blog, we consider the issues associated with interviews during social distancing. In particular how to facilitate an in-person interview if the client and respondent are no longer able to be in the same room.

5 Minute Read

9 April 2020
Author: Acuigen
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What’s the difference between Coding and Tagging?

Gathering client feedback can feel overwhelming and confusing if you don't have the right system to support your efforts. Find out how you could be provided clear actionable insights in our latest blog post.

4 Minute Read

9 April 2020
Author: Acuigen
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How do I handle sensitive information in a client feedback interview?

Client insight interviews are normally full of deep commercial insight but how do you keep this sensitive information secure? Our latest blog post reflects on this in the current COVID-19 environment.

5 Minute Read

9 April 2020
Author: Acuigen
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In this blog we consider the web survey and when it is appropriate to use.

3 Minute Read

9 April 2020
Author: Acuigen
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Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

In this updated blog article, we consider the advantages of undertaking telephone interviews during the COVID-19 pandemic. Looking at the response rate, the ability to gain a deep insight into a client’s opinions and the personalisation that can be achieved through executive telephone interviews.

5 Minute Read

2 April 2020
Author: Acuigen
Number of views: 0
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See how we continue to support our clients and help them understand their clients’ evolving needs and challenges during this difficult time.

1 Minute Read

20 March 2020
Author: Acuigen
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Using client feedback in legal marketing

One of the upcoming changes within corporate law firms in the years ahead will be how to adapt to gathering, consuming and utilizing more insight gained from client feedback.

Find out in this blog post how you can stay ahead of the sector.

4 Minute Read

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