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A new way to track themes in our insight conversations?

20 February 2023
Author: Anonym
Number of views: 0
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This post looks at how firms can benefit from a centralised system to structure their client listening programme to help them understand their clients more effectively.

5 Minute Read

23 May 2022
Author: Anonym
Number of views: 4
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In this blog post, we describe the link between repurchase loyalty, satisfaction, and value, noting that it is often easier for clients to state their satisfaction with something tangible.

5 Minute Read

11 January 2022
Author: Anonym
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Is your client listening ready to support your next business plan?

As your firm compiles its latest business plan, we look at how client listening and feedback can provide the insights to align BD and Marketing activities, support the current and future needs of your clients, and align with your firm’s business objectives for the next business year.

5 Minute Read

13 December 2021
Author: Anonym
Number of views: 0
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Ensuring the success of your client feedback programme

In this blog article, we describe 10 tips to deliver a successful client feedback programme that can help to keep you one step ahead of your clients evolving needs and expectations.

5 Minute Read

25 November 2021
Author: Anonym
Number of views: 24
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Take a new approach to key account management with partner led interviews. The way feedback is gathered is changing, giving more options to firms who want to keep the interview process in-house.

3 Minute Read

25 November 2021
Author: Anonym
Number of views: 215
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What's the best way to interview clients to get actionable client feedback?

We’re regularly asked “What’s the best way to interview clients”. By exploring the merits of each method of feedback, and the value client feedback can provide to your firm, we aim to answer that question in this blog.

5 Minute Read

16 November 2020
Author: Anonym
Number of views: 0
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How do you build the business case for client feedback?

When looking to initiate or scale up a client feedback programme, building the business case and gaining support for the programme is a crucial stage to undertake. This article aims to illustrate how and why you should build a business case for carrying out a client feedback programme.

7 Minute Read

4 November 2020
Author: Anonym
Number of views: 0
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Using client feedback to nurture prospects through the sales funnel

Nurturing your prospects in a sales funnel doesn’t need to be based only on marketplace assumptions. It can work in the same way as you engage with your clients. By utilising the insight from your client feedback, you can identify the themes, opinions and issues that your clients face.

7 Minute Read

21 October 2020
Author: Anonym
Number of views: 0
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How to get leadership buy-in for your client feedback programme

How can you get client feedback onto the agenda of your leadership team?

We invited Maggie Watkins, Senior Client Services Director at Womble Bond Dickinson, to lead a virtual discussion on how client insight can be used to inform and work with leaders. Here, we present her insightful thoughts on the matter.

5 Minute Read

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Blog

A new way to track themes in our insight conversations?

Measuring client loyalty in professional services firms

Is your client listening ready to support your next business plan?

Ensuring the success of your client feedback programme

Supporting partner-led interviews

What's the best way to interview clients to get actionable client feedback?

How do you build the business case for client feedback?

Using client feedback to nurture prospects through the sales funnel

How to get leadership buy-in for your client feedback programme

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