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Inspiring Client Insight

Our industry-leading client insight solutions can help you to strengthen your relationship with your clients and plan for their future needs.  High quality in-depth client feedback solutions underpin customer loyalty, highlight new business opportunities and inform product innovation.  We offer experienced research interviewers and real-time data analytics to provide a high quality, professional service.



Client Insight

High quality commerical interviews and surveys

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Analytics & Dashboards

Real-time information from customer feedback

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Integrated Solutions

Innovative ways to increase productivity and knowledge sharing

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Service Excellence

Support for you to link customer feedback to your business strategy

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Why Choose Us?
Gain a unique and impartial perspective on the quality of your service from your own clients. Our insight solutions provide a benchmark to help measure and refine the client relationship in comparison to market competitors and a source of impartial evidence to gauge brand awareness, share best practise across your firm. We can help you to use this to manage client retention, measure performance and conduct individual performance reviews.
Access your client feedback and share it with key stakeholders at the click of a button using our presentation-ready reporting suite. We are continuously developing new technology innovations to provide you with high quality reports that can be tailored to your reporting needs.
Securely access web-based feedback from your customers or clients using our end-to-end hosted solutions. Our detailed knowledge of hosting environments and technology has enabled us to improve the speed of the technology we can offer you by around 150%. Our commitment to technical innovation in our hosted solutions means that when we release new features, our clients’ IT departments do not need to install the upgrade.
Achieve performance targets across your organisation by aligning client feedback projects to key performance indicators. Our programme management team can guide you through the complexity of running a client feedback programme with programme reviews, specialist training and informative discussion groups to help you better understand the content and opportunities created by your feedback.
Testimonial
  • The costs and timescales of collecting and disseminating the results of client feedback have definitely been reduced. We have a comprehensive picture of the perceptions from our clients … plus what their service expectations are. It really has given us a 360 degree view of how we are performing in the areas that most concern our clients

    Marketing Director- International Law Firm
  • In particular, your web platform has massively improved our ability to access and disseminate feedback to staff, and your experience and knowledge has significantly enhanced our understanding of where to take action and make improvements to our services

    Chief Executive, Public Sector Organisation
  • Acuigen’s methodology gave us a way of obtaining instant client feedback using quality services at reasonable cost. The interviewers were highly experienced, with a very professional approach in conducting interviews. This gave me total confidence

    Project Manager, UK Law Firm
  • Compared to the benefits we have received from the Acuigen service, the financial investment has been minimal. Its value to our entire organisation is undisputed and our commitment to it is long-term

    Marketing Director - International Commercial Organisation