This post looks at how firms can benefit from a centralised system to structure their client listening programme to help them understand their clients more effectively.
 5 Minute Read
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Acuigen has been certified as Disability Confident. Find out what this means and how it helps support an inclusive and diverse workplace.
2 Minute Read
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In this blog post, we describe the link between repurchase loyalty, satisfaction, and value, noting that it is often easier for clients to state their satisfaction with something tangible.
5 Minute Read
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As your firm compiles its 2022 business plan, we look at how client listening and feedback can provide the insights to align BD and Marketing activities, support the current and future needs of your clients, and align with your firm’s business objectives for 2022.
5 Minute Read
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In this blog article, we describe 10 tips to deliver a successful client feedback programme that can help to keep you one step ahead of your clients evolving needs and expectations.
5 Minute Read
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Take a new approach to key account management with partner led interviews. The way feedback is gathered is changing, giving more options to firms who want to keep the interview process in-house.
3 Minute Read
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