Interviewer Support Hub
In this blog post, we describe the link between repurchase loyalty, satisfaction, and value, noting that it is often easier for clients to state their satisfaction with something tangible.
5 Minute Read
Our client, a large, national law firm operates across the UK and is a member of an international law firm alliance facilitating legal services to clients internationally. This case study describes how we supported the firm to carry out multiple client listening conversations to allow a significant ramping up of client feedback within the firm.
Our client, a top 10 global law firm by revenue, supports clients from offices in over 40 countries. This case study describes how Acuigen have supported the firm whilst introducing a leading client insight programme.
This case study describes how Acuigen supported our client to embed client insight and feedback into its culture, enabling the firm to align the needs of their clients to future business priorities.
Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.
4 Minute Read
Chris Lang, Client Services Director from Acuigen hosted a well-attended webinar discussing how client feedback is changing during the COVID-19 emergency phase. Here we summarise the discussion points raised during the webinar.
3 Minute Read
One of the upcoming changes within corporate law firms in the years ahead will be how to adapt to gathering, consuming and utilizing more insight gained from client feedback.
Find out in this blog post how you can stay ahead of the sector.
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