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Scaling up a client feedback project

3 November 2020
Author: Anonym
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Our client, a large, national law firm operates across the UK and is a member of an international law firm alliance facilitating legal services to clients internationally. This case study describes how we supported the firm to carry out multiple client listening conversations to allow a significant ramping up of client feedback within the firm.

5 Minute Read

23 October 2020
Author: Anonym
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This case study describes how Acuigen supported our client to embed client insight and feedback into their culture, enabling the firm to align the needs of their clients to future business priorities.

5 Minute Read

21 October 2020
Author: Anonym
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How to get leadership buy-in for your client feedback programme

How can you get client feedback onto the agenda of your leadership team?

We invited Maggie Watkins, Senior Client Services Director at Womble Bond Dickinson, to lead a virtual discussion on how client insight can be used to inform and work with leaders. Here, we present her insightful thoughts on the matter.

5 Minute Read

15 October 2020
Author: Anonym
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Addressing personality traits of lawyers during client interviews

In his article, Jim Stapleton talks about how the typical traits of lawyers can inhibit them from engaging in effective client feedback – here we synthesize Jim’s key learning points.

5 Minute Read

20 March 2020
Author: Anonym
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Using client feedback in legal marketing

One of the upcoming changes within corporate law firms in the years ahead will be how to adapt to gathering, consuming and utilizing more insight gained from client feedback.

Find out in this blog post how you can stay ahead of the sector.

4 Minute Read

18 March 2016
Author: Anonym
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Our client, a national law firm providing expert advice to European HQs for multinationals, UK PLCs as well as large privately-funded organisations, used Acuigen to create a client feedback system which helped the firm centralise its focus around their clients and add value to their services.

5 Minute Read

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Scaling up a client feedback project

Building a global legal brand

How to get leadership buy-in for your client feedback programme

Addressing personality traits of lawyers during client interviews

Using client feedback in legal marketing

Becoming a client-focused firm

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