Firms begin client feedback from different positions, depending on internal capability and objectives. Acuigen supports different interviewing approaches, all working to the same standards and delivered through a single, secure, enterprise‑grade platform.
Acuigen undertakes all client interviews on your behalf, typically conducted virtually or by telephone. We manage delivery end‑to‑end, with interviews, transcripts, analytics and reporting captured within CustomServe to provide independent, structured insight across the firm.
Best suited to
Firms prioritising independence, discretion, or scale without internal interviewing capacity.
Client interviews are undertaken by Acuigen, specialist consultants, and your team, using a shared framework and consistent standards. All feedback is captured within CustomServe, combining internal client conversations with independent insight, analytics and firm‑wide reporting.
Best suited to
Firms with some interviewing capacity who want independent support and consistent standards.
Client interviews are conducted by your team or nominated specialist consultants, supported by the CustomServe platform for transcripts, analytics and reporting. Acuigen provides optional guidance and support to ensure insight remains consistent and comparable across engagements.
Best suited to
Firms with established client listening capability seeking platform‑enabled insight and consistency.