This post looks at how firms can benefit from a centralised system to structure their client listening programme to help them understand their clients more effectively.
5 Minute Read
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In this blog post, we describe the link between repurchase loyalty, satisfaction, and value, noting that it is often easier for clients to state their satisfaction with something tangible.
5 Minute Read
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As your firm compiles its latest business plan, we look at how client listening and feedback can provide the insights to align BD and Marketing activities, support the current and future needs of your clients, and align with your firm’s business objectives for the next business year.
5 Minute Read
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In this blog article, we describe 10 tips to deliver a successful client feedback programme that can help to keep you one step ahead of your clients evolving needs and expectations.
5 Minute Read
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Nurturing your prospects in a sales funnel doesn’t need to be based only on marketplace assumptions. It can work in the same way as you engage with your clients. By utilising the insight from your client feedback, you can identify the themes, opinions and issues that your clients face.
7 Minute Read
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Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.
4 Minute Read
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