Take a new approach to key account management with partner led interviews. The way feedback is gathered is changing, giving more options to firms who want to keep the interview process in-house.
 3 Minute Read
|
We’re regularly asked “What’s the best way to interview clients”. By exploring the merits of each method of feedback, and the value client feedback can provide to your firm, we aim to answer that question in this blog.
5 Minute Read
|
In his article, Jim Stapleton talks about how the typical traits of lawyers can inhibit them from engaging in effective client feedback – here we synthesize Jim’s key learning points.
5 Minute Read
|
With a recession now a reality - how should firms prioritise the use of client feedback and the utilisation of resources? In this article, based upon conversations with clients of Acuigen and staff at Acuigen who served them during the 2008 recession, we discuss some of the learnings.
7 Minute Read
|
Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.
4 Minute Read
|
The Market Research Society (MRS) has issued new guidance on undertaking face-to-face interviews in a post-COVID-19 period. This blog post summarises the key information.
2 Minute Read
|