Interviewer Support Hub
Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.
4 Minute Read
Chris Lang, Client Services Director from Acuigen hosted a well-attended webinar discussing how client feedback is changing during the COVID-19 emergency phase. Here we summarise the discussion points raised during the webinar.
3 Minute Read
One of the upcoming changes within corporate law firms in the years ahead will be how to adapt to gathering, consuming and utilizing more insight gained from client feedback.
Find out in this blog post how you can stay ahead of the sector.
In this blog post, we describe the link between repurchase loyalty, satisfaction, and value, noting that it is often easier for clients to state their satisfaction with something tangible.
5 Minute Read