Blog

21 October 2020
Author: Anonym
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How to get leadership buy-in for your client feedback programme

How can you get client feedback onto the agenda of your leadership team?

We invited Maggie Watkins, Senior Client Services Director at Womble Bond Dickinson, to lead a virtual discussion on how client insight can be used to inform and work with leaders. Here, we present her insightful thoughts on the matter.

5 Minute Read

15 October 2020
Author: Anonym
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Addressing personality traits of lawyers during client interviews

In his article, Jim Stapleton talks about how the typical traits of lawyers can inhibit them from engaging in effective client feedback – here we synthesize Jim’s key learning points.

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20 March 2020
Author: Anonym
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Our guest blog by Susan Saltonstall Duncan, President of RainMaking Oasis, discusses the 10 Ways to Improve Your Organic Revenue Growth Strategies. Find out more about the importance of client feedback as part of an organic growth strategy.

7 Minute Read

12 August 2019
Author: Anonym
Number of views: 67
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The world is a complex place. To simplify navigating through it, we all make simplifying assumptions – many of them formed more or less subconsciously, and many without the benefit of deeper research or more rigorous thinking.

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16 July 2019
Author: Anonym
Number of views: 108
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The Good, the Bad, and the Ugly truth about client interviews

Client feedback initiatives are part art and part science. One can research and prepare for conducting interviews, but there’s no substitute for jumping in and engaging with participants.

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