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How to get leadership buy-in for your client feedback programme

  • 21 October 2020
  • Author: Anonym
  • Number of views: 0
  • 0 Comments
How to get leadership buy-in for your client feedback programme

How can you get client feedback onto the agenda of your leadership team?

We invited Maggie Watkins, Senior Client Services Director at Womble Bond Dickinson, to lead a virtual discussion on how client insight can be used to inform and work with leaders. Here, we present her insightful thoughts on the matter. 

 

5 Minute Read

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Addressing personality traits of lawyers during client interviews

  • 15 October 2020
  • Author: Anonym
  • Number of views: 0
  • 0 Comments
Addressing personality traits of lawyers during client interviews

In his article, Jim Stapleton talks about how the typical traits of lawyers can inhibit them from engaging in effective client feedback – here we synthesize Jim’s key learning points.

 

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Organic Growth of Revenue

  • 20 March 2020
  • Author: Anonym
  • Number of views: 0
  • 0 Comments
Organic Growth of Revenue

Our guest blog by Susan Saltonstall Duncan, President of RainMaking Oasis, discusses the 10 Ways to Improve Your Organic Revenue Growth Strategies. Find out more about the importance of client feedback as part of an organic growth strategy.  

 

7 Minute Read

 

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New Guest Blog

  • 21 August 2019
  • Author: Anonym
  • Number of views: 49
  • 0 Comments
New Guest Blog

Acuigen are very pleased to announce the start of a new Guest Blog which features articles from specialists in the field of client feedback.

 

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Assumptions to avoid

  • 12 August 2019
  • Author: Anonym
  • Number of views: 67
  • 0 Comments
Assumptions to avoid

The world is a complex place.  To simplify navigating through it, we all make simplifying assumptions – many of them formed more or less subconsciously, and many without the benefit of deeper research or more rigorous thinking. 

 

7 Minute Read

 

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The Good, the Bad, and the Ugly truth about client interviews

  • 16 July 2019
  • Author: Anonym
  • Number of views: 108
  • 0 Comments
The Good, the Bad, and the Ugly truth about client interviews

Client feedback initiatives are part art and part science. One can research and prepare for conducting interviews, but there’s no substitute for jumping in and engaging with participants. 

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Chris Lang

Client Services Director

chris.lang@acuigen.com

+44 (0) 1234 759882

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