CustomServe: The CX platform built for international professional service firms

Delivering actionable client insights to drive loyalty, retention and growth.

CustomServe by Acuigen

CustomServe, our enterprise-grade feedback platform, delivers real-time, actionable intelligence - helping you uncover opportunities, manage risk, and build lasting, profitable relationships. For over 30 years, Acuigen has supported corporate and leading professional firms around the world with the platform and systems to understand their clients better and deliver exceptional service across borders and cultures.

Grow profitable client relationships with data-driven insights

We provide top-tier client feedback services, systems, and technology. Our goal is to empower you to gain a deeper understanding of your clients and strengthen those relationships. Craft and fine-tune your business strategies, identify commercial opportunities and risks with precision, and spotlight areas where key client experiences can be elevated. Let’s transform insights into action together.

YEARS OF SERVICE TO CLIENTS

30+

YEARS OF SOFTWARE INNOVATION

INTERNATIONAL STANDARDS

COMMITMENT TO
NET ZERO

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Grow profitable client relationships with data-driven insights

At Acuigen, we empower professional firms to deepen client understanding and build stronger, more profitable relationships. Through our advanced feedback services and enterprise-grade technology platform, CustomServe, you can:

Craft smarter business strategies grounded in real-time client insight

Identify commercial opportunities and risks with precision

Elevate key client experiences to drive loyalty and growth

Let’s transform insight into action - together.

Information Security - Data protection is a paramount concern for businesses of all sizes. Safeguarding your data and personal information is not just a necessity, but a priority. We are proud to hold the international standard ISO 27001:2013 accreditation for Information Security.

Quality Management - Rest assured, we are dedicated to delivering the highest quality of service. Our international accreditation to ISO 9001:2015 (Quality Management) is a demonstration of our ability to provide precise, credible, and professionally managed services.

Research Management - Our ISO 20252:2019 (Research) certification is the foundation of the client feedback services we provide. Welcome to a world where quality systems and security are not just promises, but independently assessed every year.

Put clients at the centre of your decision-making

Client listening programmes that give competitive advantage

Whether you are just getting started or you have an established approach, the more information you can gather on a continuous basis, the more informed your decision making is likely to be.

The ultimate AI powered insight platform for your client listening

Take your business to the next level by managing client feedback through CustomServe. Empower business leaders with the information that they need to drive sales and margins.

Multilingual services to extend the reach of your programme

Extend your programme's reach, gain feedback from your important international clients and better understand their opinions.

CustomServe: The CX platform built for international professional service firms

CustomServe by Acuigen

Grow profitable client relationships with data-driven insights

News and Insights

Grow profitable client relationships with data-driven insights

Put clients at the centre of your decision-making

Client listening programmes that give competitive advantage

The ultimate AI powered insight platform for your client listening

Multilingual services to extend the reach of your programme

Why Acuigen

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