About Acuigen
We are a professional team, providing customer and client feedback services to blue chips and international professional services firms. Working collaboratively with our clients, we have developed the CustomServe Insight Platform, which is provided as a ‘Software as a Service’. Based on some of Microsoft’s latest technologies and with lots of innovation we serve international clients working in Hong Kong, Jersey, London, many parts of Europe, the US and some parts of the Middle East. We provide services to one client in 42 countries and 19 languages.
As an accredited company with ISO 20252:2012 (research), ISO 9001:2015 (quality) and ISO 27001:2013 (Information Security), and as a member of the Market Research Society we aim to provide the very highest of service standards to all of our clients.
Our aim is to find new clients, retain, and grow existing clients by providing first class research services and excellent customer service. We only want delighted clients.
Objective of Role
The Network Manager role reports to the CEO, but also has functional responsibilities working closely with the Client Services Director, and COO for:
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Networks and internal IT systems (Windows Server and Client, Azure and Microsoft 365)
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Monitoring and Reporting
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Risk assessment and helping to maintain ISO 27001 (information Security)
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Job Management, including software development work, and client project configuration
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CIA
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Incident and business continuity management
This is a key company role managing network support services and ensuring that the company maintains operational servers, systems and processes on the internet 365/24/7, developing databases and code to enhance and maintain our software service to our clients. It requires a blend of skill ranging from professional knowledge, working as part of a team, communication and investigatory skills, and being reliable and trustworthy.
Hours of Work
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This role is a full-time, permanent position
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Be able to participate in a Duty IT Roster, attending offices out of working hours to deal with an IT Incident (server failure etc) – current rota is one week in 4, but this may reduce to one week in 5 or 6 in the future.
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Willingness to work occasional weekends/out of hours to undertake maintenance
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Willingness to work flexibly outside normal working hours during periods of job/software rollouts/maintenance upgrades, or when a time critical date is approaching
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Located within 20-30 minutes travelling time of Cranfield with own transport to travel into the office.
Candidate Information & Skills
We are looking for somebody with these skills.
Management skills:
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Minimum of 4 years’ experience of line management of a technical team
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Ownership of IT/software development processes and systems, and associated risk mitigation strategies
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Worked as part of a management team to plan and manage work, overseeing the quality and standards of work
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Capable of receiving a brief, interpreting the request, discussing how you plan to proceed with the work, and complete it
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Consistent and administratively competent - for example record keeping, checking in work, completing time records, test notes
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Tenacity and skill to manage both a highly skilled team, and less experienced team members.
Technical skills:
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Enterprise software (Exchange, SQL, DevOps, MS Office, Firewalls, Windows/Azure/365)
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Network management (including AD, Group Policy, DNS and DHCP)
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Desirable to have experience working with SQL Server database development, ASP websites and/or C# software development.
Personal skills:
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Good written and spoken English language skills
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Trustworthy and honest, reliable and thorough, sometimes being creative
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Minimum of BTEC IT level 3, OCR IT level 3, or educated as an IT apprentice with at least 6 years post apprenticeship experience, or similar Microsoft qualifications
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Willingness to be involved in the practical work (e.g. network cabling) and troubleshooting.
COVID-19 considerations:
The company has completed a comprehensive coronavirus risk assessment, consulted with staff, and has a regularly updated ‘Staff Action Plan'. The role can be undertaken partially remotely due to COVID-19.
Next Steps
Should you wish to apply or discuss the role further please contact Acuigen, on 01234 759800. To apply for the role, please complete the required fields on Indeed.