About Acuigen
Acuigen provide customer and client feedback services to blue chip and international professional services firms. Working collaboratively with our clients, we have developed the CustomServe Insight Platform (provided as ‘SaaS’).
Based on some of Microsoft’s latest technologies and with lots of innovation we now serve international clients working in round the world.
As a company with ISO 27001:2013 (InfoSec), ISO 20252:2012 (research) and ISO 9001:2015 (quality) and as a member of the Market Research Society we aim to provide the very highest of service standards to all of our clients.
Our aim is to find new clients retain and grow existing clients by providing first class research services and excellent customer service. We only want delighted clients.
Who are we looking for?
We are looking for somebody with these skills and availability to work with the Client Services Director and Research team.
Essential skills
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High standard of business level English, both written and spoken
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Extremely accurate when completing and documenting work
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Professional attitude, empathetic and engaging
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Engaging, enthusiastic, confident telephone manner
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Work methodically through lists and engage with potential respondents during interviews
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Willingness to abide by a professional code of conduct
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Work as part of a team to manage and quality control work
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Ability to build good business relationships
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Trustworthy and reliable
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Previous commercial experience
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Attention to detail.
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Excellent written and verbal communication skills. Confidently, empathetically, interact with people (clients, managers and colleagues) to deliver quality work
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Organised and manage your own time and duties in a professional and effective way, with minimal supervision. You must have a flexible attitude, work well under pressure and meet deadlines, with the ability to work within both a team environment and using your own initiative to meet tight deadlines
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Adaptable nature with a willingness to learn and take on a variety of assignments.
Availability
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Located within 30 minutes travelling time of Cranfield
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Willingness to work occasional weekends/out of hours, or work evenings when working in different time zones necessitate
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Available to attend networking events in regional centres (e.g. occasional evenings in London) and potentially to travel to the USA to attend conferences and networking events (desirable).
What we can offer
We can offer the candidate:
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The opportunity to be part of a growing team in an innovative and highly regarded organisation.
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Detailed induction training, including coaching in relevant skills and professional knowledge.
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Regular ongoing support and opportunities to develop your skills and progress your career.
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Competitive salary, holiday pay and pension contributions.
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Medical cashback plan (after probation period).
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Free car parking and a great onsite cafe.
Next Steps
Should you wish to apply or discuss the role further please contact Chris Lang, Client Services Director on 01234 759800, or send an email to recruitmenow@acuigen.com with your CV and a covering letter.