We are a professional team, providing customer and client feedback services to blue chips and international professional services firms. Working collaboratively with our clients, we have developed the CustomServe Insight Platform, which is provided as a ‘Software as a Service’. Based on some of Microsoft’s latest technologies and with lots of innovation we serve international clients working in Hong Kong, Jersey, London, many parts of Europe, the US and some parts of the Middle East. We provide services to one client in 42 countries and 19 languages.
As an accredited company with ISO 20252:2012 (research), ISO 9001:2015 (quality) and ISO 27001:2013 (Information Security), and as a member of the Market Research Society we aim to provide the very highest of service standards to all of our clients.
Our aim is to find new clients, retain, and grow existing clients by providing first class research services and excellent customer service. We only want delighted clients.
Objective of Role
The role is to undertake client feedback interviews in German and English, mainly on the telephone, and provide associated supporting services to the business.
Hours of Work
This role is a full-time position, in response to a request from a client to undertake interviews in German and English. Our office, based at Cranfield University Technology Park, is open between 08:30 to 17:30 with occasional extended opening to cater for early morning/evening calls to undertake interviews in various time zones.
Candidate Information & Skills
Key attributes of the desired person are:
High standard of written and spoken English and German
To be extremely accurate when completing work
Work methodically through lists and engage with potential respondents during interviews
Willingness to abide by a professional code of conduct
Work as part of a team
The ability to build good business relationships
Be trustworthy and reliable
Be able to manage and quality control work with colleagues
To have an outgoing professional attitude
To have good planning and time management skills
Empathetic and engaging
This role is office based in Cranfield Innovation Centre, Cranfield, Beds and does not currently support home working. The company has completed a comprehensive coronavirus risk assessment, consulted with staff, and has a regularly updated ‘Staff Action
Should you wish to apply or discuss the role further please contact Acuigen, on 01234 759800. To apply for the role, please complete the required fields on Indeed.