Date & Time:
- Wednesday 8th September 2021, 15:00 (GMT), 10:00 (ET)
When starting or scaling up a client feedback programme, many firms set KPIs and begin to provide competitive insights that can feed into business strategy, but others prefer other qualitative content and avoid using hard KPI. The important element is to use client insights that allow you to take action so that you are in a stronger position to act in times of change.
In this session, we will focus on organising and analysing the data to start to gain competitive and valuable insights out of the data. The session will include a brief walkthrough of our Client Insight Platform, CustomServe, highlighting the impact a collective platform can make to your client feedback programmes.
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