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Is your client listening ready to support your next business plan?

  • 11 January 2022
  • Author: Anonym
  • Number of views: 0
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Is your client listening ready to support your next business plan?

As your firm compiles its latest business plan, we look at how client listening and feedback can provide the insights to align BD and Marketing activities, support the current and future needs of your clients, and align with your firm’s business objectives for the next business year. 

 

5 Minute Read

 

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The art of managing the service recovery conversation

  • 30 August 2019
  • Author: Anonym
  • Number of views: 69
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The art of managing the service recovery conversation

We all want our clients to be happy with the service they receive all of the time.  However, occasionally we will encounter dissatisfied, frustrated or angry clients.  In our experience, it is the way that you respond to a service failure that defines the ultimate outcome, not the issue itself.

 

4 Minute Read

 

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