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How do you build the business case for client feedback?

16 November 2020
Author: Anonym
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When looking to initiate or scale up a client feedback programme, building the business case and gaining support for the programme is a crucial stage to undertake. This article aims to illustrate how and why you should build a business case for carrying out a client feedback programme.

7 Minute Read

21 October 2020
Author: Anonym
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How to get leadership buy-in for your client feedback programme

How can you get client feedback onto the agenda of your leadership team?

We invited Maggie Watkins, Senior Client Services Director at Womble Bond Dickinson, to lead a virtual discussion on how client insight can be used to inform and work with leaders. Here, we present her insightful thoughts on the matter.

5 Minute Read

30 August 2019
Author: Anonym
Number of views: 138
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Benefits of a structured client feedback programme

Successful client feedback programmes enable professional services firms to make informed business decisions based upon comprehensive client opinion.

5 Minute Read

18 March 2016
Author: Anonym
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Our client, a national law firm providing expert advice to European HQs for multinationals, UK PLCs as well as large privately-funded organisations, used Acuigen to create a client feedback system which helped the firm centralise its focus around their clients and add value to their services.

5 Minute Read

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How do you build the business case for client feedback?

How to get leadership buy-in for your client feedback programme

Benefits of a structured client feedback programme

Becoming a client-focused firm

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